<h3>Job Description</h3>
Job Description
Part Time HVAC Customer Service/Dispatcher 
NH Ross is a family-run business that is dedicated to giving customers the best service possible. Founded in 1971, NH Ross specializes in residential Heating, Cooling, Plumbing, Gas Conversions, and Electrical.
We are currently looking for a Part Time Customer Service/Dispatcher to join our Team! 
Position Summary: This full-time Customer Service Representative will interact with NH Ross customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail. 
Work Hours: 24 hours- 3 days a week- Flexible hours to include Saturdays- Our office is open 7am- 7pm. 
Pay Range: $18.00/hr.-$20.00/hr.- Depending on Experience 
Job Duties/Responsibilities:
<ul>
<li>Interact with customers via telephone, email, or in person to provide support and information on products or services. </li>
<li>Maintain technicians' daily schedules. </li>
<li>Maintain customer accounts and record detailed customer interactions.</li>
<li>Keep customers apprised of the tech's schedule/lead times.</li>
<li>Resolve customers' concerns and answer customers' questions to your best ability.</li>
<li>Follow communication procedures, guidelines, and policies.</li>
<li>Perform other related duties as assigned.</li>
</ul>
Required Qualifications/Attributes:
<ul>
<li>2+ years of customer service and scheduling experience </li>
<li>Ability to multi-task, prioritize, and manage time effectively.</li>
<li>Organizational skills</li>
<li>Ability to adapt/respond to different types of characters.</li>
<li>Strong phone interaction skills and active listening</li>
<li>Must have strong computer skills</li>
<li>Knowledge of industry is recommended but not required.</li>
<li>Geographical knowledge of service area or map reading skills</li>
<li>Service Titan Experience is preferred but not required</li>
</ul>

Part Time Customer Service/Dispatcher

<h3>Job Description</h3>
Job Description
*Pay reflects our current average pre-tax earning range (base wage plus tips) and is not a guarantee. 
Applebee's&nbsp;started with the same philosophy we follow today - focused on serving good food to good people!
T.L. Cannon is the owner / operator of 55 Applebee's Neighborhood Grill &amp; Bar restaurants. The foundation of success is our Team Members, who bring remarkable industry experience to the table. As a team, we have an unparalleled commitment to exceed our guest's expectations and maintain the highest standards of service, quality, and value for our neighbors.
We offer a fun environment where real connections and friends are made!&nbsp; YOU BELONG HERE!
What’s in it for you?&nbsp; We can offer you: 
<ul>
<li>Competitive wages</li>
<li>Meal discounts</li>
<li>401(k)</li>
<li>A great work atmosphere</li>
<li>Flexible schedules &amp; much more!</li>
</ul>
We're looking for talented:
<ul>
<li>HOSTS / HOSTESSES</li>
</ul>
In this role you will be responsible for greeting and welcoming guests as they arrive at the restaurant, answer phone calls and provide information to guests. In addition, you will collaborate with servers, kitchen staff, and management to ensure smooth operations.If you have a commitment to ensuring the highest quality dining environment for our guest and the drive to succeed, we want to hear from you! 
HOST/HOSTESS REQUIREMENTS:
<ul>
<li>Must be at least 17 years old</li>
<li>Eligible to work in the United States</li>
<li>Team-oriented with a passion to succeed</li>
</ul>
OUR PRINCIPLES:
<ul>
<li>Respect your team; treat them as you would like to be treated.</li>
<li>Integrity is everything, act as an owner.</li>
<li>Cleanliness and attention to detail in all aspects of your restaurant.</li>
</ul>
Applebee’s is a full-service restaurant concept that has growth opportunities for team members in a well- established environment. Grow your career with us! &nbsp;This restaurant front of house job for Hosts or Hostesses will focus on guest seating or greeting or reception duties in which you will be expected to provide great customer service.
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; We are a Franchisee of Applebee's and an Equal Opportunity / E-Verify Employer. 
 We use eVerify to confirm U.S. Employment eligibility.

HOST - APPLEBEE'S

<h3>Job Description</h3>
Job DescriptionHybrid Tax Senior We are looking for an experienced Hybrid Tax Senior to join our team. The ideal candidate will have a CPA, CCH, and Quickbooks certifications as well as a Bachelors degree in Accounting or related field. The Hybrid Tax Senior will be responsible for managing multiple tax engagements to ensure timely and accurate completion.Top Reasons to Work with UsWe are an established accounting firm with a proven track record of success. We offer a highly professional work environment, competitive salary, and a great team of knowledgeable and experienced professionals.What You Will Be DoingAs a Hybrid Tax Senior, you will be responsible for preparing and filing federal and state tax returns, researching and resolving various tax issues, and providing accurate and timely advice to clients.What You Need for this PositionThe ideal candidate for this position will have at least 3 years of experience in a hybrid tax role, including CPA, CCH, and Quickbooks certifications, as well as a Bachelors degree in Accounting or related field.What's In It for YouThis position pays a competitive salary of $75,000 - $100,000 annually. Other benefits include commission bonuses, flexible work schedules, and other perks.So, if you are a Hybrid Tax Senior with experience, please apply today! - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 09/13/2023 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Hybrid Tax Senior

<h3>Job Description</h3>
Job DescriptionAbout Garden
Garden (gardenintel.com) accelerates global technological development by fixing the patent system. We build AI-powered search and analysis tools for R&amp;D orgs, inventors, prosecutors, and litigators. Our core platform helps companies file strategic IP and enforce their portfolios. We monetized within weeks of launching, have hundreds of users, a growing enterprise waitlist, and raised a seed from top Silicon Valley VCs, that include Spark Capital, Craft Ventures (David Sacks's fund), Ken Howery (co-founder of PayPal and Founders Fund), Zach Perret (founder of Plaid), Julius Genachowski (former FCC Chairman, former GC of IAC), Chad Byers (founder of Susa Ventures), and more.
We’re a tight-knit NYC team that’s customer-obsessed, ships fast, and works in-person 5–6 days/week. If you want to help reinvent how innovation decisions get made—and you like owning outcomes—come build with us.
Why this role
You’ll be our first/one of the first AEs, owning the full enterprise sales motion and shaping our go-to-market from the ground up. You’ll partner directly with the CEO and founding team, sell a highly technical product to sophisticated buyers, and help define the sales playbook, ICP, and pricing strategy.
What you’ll do
<ul>
<li>
Own the full cycle: outbound, prospecting, discovery, multi-threading, pilots/POCs, negotiation, and close for mid-market and enterprise accounts (AmLaw firms, litigation boutiques, Fortune 1000 in-house/IP, and R&amp;D-heavy companies).
</li>
<li>
Become a domain expert: learn patent workflows (102/103, IPRs, claim charting, prosecution vs. litigation) and credibly demo platform to partners, GCs, heads of IP, and technical stakeholders.
</li>
<li>
Build trust with skeptics: handle objections to automation/AI by diving into details—how we source prior art, chart accuracy, explainability, validation, and risk.
</li>
<li>
Create the playbook: codify messaging, sequences, qualification, proof frameworks, and deal reviews; help stand up repeatable pipeline generation.
</li>
<li>
Forecast with discipline: maintain clean pipeline/CRM hygiene, deliver dependable forecasts, and consistently hit/exceed targets.
</li>
<li>
Close the loop with product: translate customer pain into roadmap input; influence experiments on pricing, packaging, and pilots.
</li>
<li>
Partner on deployment: ensure smooth handoffs to Customer Success; stay involved through value realization in the first 90 days.
</li>
<li>
Represent Garden at industry events (AIPLA, IPO, INTA, IPBC, litigation conferences) and targeted field marketing.
</li>
</ul>
Who you are
<ul>
<li>
3–5 years closing new business in B2B SaaS with complex, consultative deals; consistent success against $1M+ new ARR or equivalent new-business quotas.
</li>
<li>
Enterprise seller DNA: skilled at discovery, value mapping, multi-threading, navigating procurement/legal, and building executive champions.
</li>
<li>
Technical curiosity: comfortable demoing AI/analytics products and getting into the weeds on workflows, data sources, and evaluation.
</li>
<li>
Builder mentality: scrappy prospector, crisp writer, strong presenter; thrives with ambiguity and low process; eager to write the first version of “how we sell.”
</li>
<li>
High integrity forecaster with rigorous pipeline management.
</li>
<li>
Domain plus: experience selling to legal/IP, R&amp;D, life sciences, or data/AI platforms is a bonus—not a requirement.
</li>
<li>
Location: In-person, NYC (required). Willing to travel for customers and conferences.
</li>
</ul>
What success looks like
<ul>
<li>
30 days: clear ICP/hypothesis, active outbound, qualified meetings on calendar, confident product demo.
</li>
<li>
90 days: opportunities past solution validation/pilot stage; early wins in core segments; first version of messaging + talk track documented.
</li>
<li>
6–12 months: repeatable motion with reference customers, predictable forecasts, and material contribution to new ARR.
</li>
</ul>
Compensation &amp; benefits
<ul>
<li>
OTE: $200,000–$300,000 (base + variable) with meaningful early equity; accelerators for over-performance.
</li>
<li>
Competitive health benefits and standard startup perks.
</li>
<li>
Tools, budget, and support to win (events, sequences, content, and product access).
</li>
</ul>
How we work
<ul>
<li>
Fast feedback loops, founder-led sales, and tight alignment between sales, product, and engineering.
</li>
<li>
We bias to in-person collaboration and rapid iteration. We write things down, measure what matters, and keep promises to customers.
</li>
</ul>
Compensation Range: $200K - $300K

Founding Account Executive

<h3>Job Description</h3>
Job Description
Do you love exploring new destinations and helping others create unforgettable memories? Were looking for driven, detail-oriented individuals to join our team as Remote Travel Booking Agent !
This is your chance to work from the comfort of your home (or anywhere!) while doing what you love planning dream vacations for clients around the globe.
What You'll Be Doing
As a Remote Travel Booking Agent, you'll be responsible for:
️ Creating Tailored Travel Experiences Get to know your clients and design personalized getaways ,whether it's a relaxing resort stay, an exciting cruise, or a complete travel package.
Staying Ahead of Travel Trends Stay informed about the latest destinations, travel deals, and industry news to offer expert recommendations.
️ Crafting Seamless Itineraries Coordinate all aspects of travel including flights, accommodations, excursions, and dining ,down to the last detail.
Managing Bookings Handle reservations and confirmations to ensure a stress-free experience for your clients.
Providing Ongoing Client Support Be available to answer questions and solve issues before and during your clients' travels.
What Were Looking For
 A passion for travel and helping others Excellent communication skills (both verbal and written) Strong attention to detail and organization Self-motivation and the ability to thrive independently A customer-first mindset and dedication to service
Basic Requirements
 Must be 18 years or older Must live in or hold citizenship in: United States, Argentina, Aruba, Australia, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Italy, Mexico, Netherlands, Panama, Peru, or the United Kingdom Must have access to a smartphone or computer, reliable internet, and a quiet space to work
What You'll Receive
 Full training provided -no experience required Access to exclusive travel perks and discounts A customizable travel website to build your business Flexible hours -you choose your schedule Ongoing support and mentorship IATA accreditation for qualifying agents Unlimited income potential -earn based on your effort and commitment
Your next adventure starts here. Apply now and help others explore the world ,one vacation at a time!

Remote Travel Booking Agent

<h3>Job Description</h3>
Job Description
<ul>
<li>We are hiring immediately for a full time SOUS CHEF position.</li>
<li>Location: Northwell Health Inc - 2000 Marcus Avenue, New Hyde Park, NY 11042 Note: online applications accepted only.</li>
<li>Schedule: Full time schedule. Monday - Friday, hours may vary. More details upon interview.&nbsp;</li>
<li>Requirement: Staff management and customer service experience required. Must have cooking temperature knowledge and be able to assign tasks.</li>
<li>*Internal Employee Referral Bonus Available</li>
<li>Pay Rate: $28.00 per hour.</li>
</ul>
Free meals, uniforms and laundering service available at select locations.
We Make Applying Easy!&nbsp;Want to apply to this job via text messaging? Text JOB&nbsp;to 75000&nbsp;and search requisition ID number&nbsp;1429987.
The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: <a href="http://olivia.paradox.ai/moSkg" target="_blank">http://olivia.paradox.ai/moSkg</a>
Diversity&nbsp;of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
What makes FLIK click?&nbsp;Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.&nbsp; &nbsp;&nbsp;
Job Summary
 Summary: Helps Executive Chef prepare and cook foods. Coordinates activities of cooks and other food-service associates. Assumes responsibility for kitchen and food-service associates in the absence of Executive Chef. Essential Duties and Responsibilities: 
<ul>
<li>Cooks and prepares food following approved recipes and production standards. Ensures all deadlines are met based on production orders.</li>
<li>Supervises hourly food service associates. Includes interviewing, scheduling, payroll, training, counseling, participating in reviews and recommending disciplinary action, as appropriate.</li>
<li>Stores food in designated areas following all corporate, state and federal food safety and sanitation procedures.</li>
<li>Ensures proper food handling, presentation, portion control and maintenance of appropriate serving temperatures.</li>
<li>Maintains sanitation of equipment, supplies and utensils. Cleans workstation thoroughly before leaving area. Keeps display equipment clean and free of debris during meal service to comply with all sanitation, safety, production and merchandising requirements.</li>
<li>Interacts with customers to resolve complaints in a friendly, service-oriented manner. Relays relevant information directly to supervisor.</li>
<li>Demonstrates complete understanding of daily menu items and accurately explains them to associates and customers.</li>
<li>Keeps up with peak production and service hours.</li>
<li>Monitors inventory and deliveries of product and supplies. Tracks product production, consumption and waste. Informs supervisor when supplies or product are low.</li>
<li>Performs other duties as assigned.</li>
</ul>
Associates at FLIK are offered many fantastic benefits.
Both full-time and part-time positions offer the following&nbsp;benefits to associates:&nbsp;Retirement Plan,&nbsp;Associate Shopping Program,&nbsp;Health and Wellness Programs,&nbsp;Discount Marketplace,&nbsp;Identity Theft Protection,&nbsp;Pet Insurance,&nbsp;Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates:&nbsp;Medical,&nbsp;Dental,&nbsp;Vision,&nbsp;Life Insurance/AD,&nbsp;Disability Insurance,&nbsp;Commuter Benefits,&nbsp;Employee Assistance Program,&nbsp;Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. &nbsp;
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.&nbsp;Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.&nbsp;
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
"We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act."

SOUS CHEF (FULL TIME)

<h3>Job Description</h3>
Job DescriptionM&amp;A ttorney
Job Title: M&amp;A Attorney
Location: New York, NY (hybrid)
Salary Range: $150k - $275k (DOE - Looking for several different levels)
Requirements: Strong recent experience in M&amp;A
M&amp;A Attorney Position Overview We are seeking a highly skilled M&amp;A Attorney to join our legal team. The ideal candidate will have extensive experience in mergers and acquisitions, providing strategic legal advice, and ensuring compliance with regulatory requirements. This role will involve negotiating, drafting, and reviewing contracts, as well as conducting thorough due diligence to support our clients' business objectives. Key Responsibilities
<ul>
<li>Advise clients on legal aspects of mergers and acquisitions transactions</li>
<li>Conduct due diligence assessments and prepare diligence reports</li>
<li>Draft, review, and negotiate various transaction documents, including purchase agreements and confidentiality agreements</li>
<li>Ensure compliance with applicable securities laws and regulatory requirements</li>
<li>Provide legal research and analysis on corporate and securities law issues</li>
<li>Collaborate with internal teams and external stakeholders to facilitate successful transactions</li>
<li>Assist in financial analysis related to M&amp;A activities</li>
<li>Stay updated on regulatory changes and their impact on M&amp;A practices</li>
<li>Support clients through the entire M&amp;A process from initial discussions to closing</li>
</ul>
Qualifications
<ul>
<li>Juris Doctor (JD) degree from an accredited law school</li>
<li>Licensed to practice law in the relevant jurisdiction</li>
<li>Minimum of 5 years of experience in corporate law with a focus on mergers and acquisitions</li>
<li>Strong knowledge of corporate law, securities law, and regulatory affairs</li>
<li>Proven negotiation skills and experience in contract drafting</li>
<li>Excellent legal research and analytical skills</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to work collaboratively in a fast-paced environment</li>
<li>Detail-oriented with strong organizational skills</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 07/14/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

M&A ttorney

<h3>Job Description</h3>
Job DescriptionDescription:
DGA Security is looking for an experienced Client Relationship Manager to join our Account Management team. If you are looking for a company that will offer you the extensive training required to make an impact on our business, please read on. 
 
As a member of our Account Management Team, you will support our existing clients through best-in-class customer service. You will engage with a wide range of high-end/high-risk clients, that include luxury retail, property management, art galleries and hospitality. You will focus on delivering exceptional service, driving client satisfaction, and identify growth opportunities through consultative engagement.
 
Duties and Responsibilities
 
60% - Existing Client Sales
<ul>
<li>Evaluate customer needs and collaborate with team members and management in order to identify proper solutions based on the portfolio of products and services.</li>
<li>Collaborate cross-functionally with Sales and Operations teams to deliver tailored solutions and resolve client issues efficiently.</li>
<li>Monitor account health and lead quarterly business reviews (QBRs) to demonstrate value and drive retention.</li>
<li>Create follow-up tasks, generate proposals and administer all facets of the account and sales process utilizing Salesforce.com and alternate software for efficiency. </li>
<li>Identify additional service opportunities, contributing to revenue growth and client success.</li>
</ul>
 
30% - Relationship Management 
<ul>
<li>Serve as the primary point of contact for enterprise accounts, ensuring consistent communication and proactive support.</li>
<li>Propose and negotiate contract extensions, rate adjustments, and revised agreement terms to align with client needs and business objectives. </li>
<li>Conduct site visits to client locations across New York city and surrounding metro area.</li>
<li>Lead ongoing reviews of client processes and procedures to identify improvement opportunities and ensure operational efficiency.</li>
<li>Complete system implementation for client relocations, including on-site surveys, solution design and coordination of set up and client locations.</li>
</ul>
 
10% - Escalations and Collections 
<ul>
<li>Act as an escalation resource for the Customer Care Team, addressing unresolved client challenges and ensuring timely, effective resolutions to maintain high satisfaction levels. </li>
<li>Partner with the Finance Team to conduct account reviews for clients at risk of service suspension, balancing business objectives with client relationship considerations.</li>
</ul>
Requirements:
 
<ul>
<li>Over 4 years of client-facing relationship management experience, with a background in sales and high-end customer service.</li>
<li>Proven ability to negotiate effectively with clients both in person, telephone and virtual platforms ensuring mutually beneficial outcomes. </li>
<li>Exceptional communication and interpersonal skills, paired with strong computer proficiency and meticulous attention to detail.</li>
<li>Thrives in a fast-paced environment, demonstrating the ability to multitask, think quickly and adapt to evolving challenges throughout the workday.</li>
<li>Experienced in engaging with a diverse range of clients, from individual business owners to senior corporate executives.</li>
<li>Bachelor’s degree preferred.</li>
</ul>
 
What's In It for You
<ul>
<li>Competitive compensation and excellent comprehensive benefits package</li>
<li>Join a team of experienced, driven professionals who are passionate about what they do.</li>
<li>Make meaningful contributions to our products and company vision, with clear visibility and opportunities for career advancement.</li>
<li>Vibrant company culture that believes in working hard and celebrating together.</li>
<li>Work from our conveniently located office in the heart of Hell’s Kitchen. </li>
</ul>
Benefits and Perks
<ul>
<li>Comprehensive health insurance including medical, dental and vision coverage.</li>
<li>401(k) Retirement Savings Plan with Employer Match</li>
<li>Exclusive Corporate Discounts</li>
<li>Commuter Benefits</li>
<li>Company Paid Life Insurance</li>
<li>And much more!</li>
</ul>
 
About Our Company
DGA Security is a high-growth security technology company. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage today’s evolving technologies to enjoy continued aggressive growth.
 
From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you would expect. However, DGA is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around.
 
DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.

Client Relationship Manager

<h3>Job Description</h3>
Job DescriptionDescriptionAbout us We are Digital Science and we are advancing the research ecosystem.&nbsp;We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us? Your new role At Digital Science, we put our customers at the core of everything we do. Figshare and Elements are two leading research infrastructure solutions that support the management, sharing, and reporting of research outputs and activities. Figshare enables institutions and researchers to store, manage, and openly share a wide range of research materials. Elements, part of the Symplectic suite, offers a powerful platform for research information management, enabling institutions to collect, curate, and showcase scholarly activity. As a Support Specialist for Figshare and Elements, you will play a critical role in delivering a seamless support experience across both products. You’ll work with a diverse user base—including researchers, administrators, librarians, and IT staff—supporting both individual users and institutions operating under deeply embedded academic and government customer agreements. You’ll be part of a globally distributed team focused on continuous learning and delivering outstanding customer experiences. Your success will be measured by customer satisfaction, resolution times, and your ability to build trust with users navigating two critical Digital Science platforms. Please note - due to business need, we can only accept applications from candidates who reside in the USA (East Coast preferred), where we have an established legal entity. If you apply from outside of this area, your application will not be considered. Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly. What you’ll be doing
<ul>
<li>Deliver responsive, high-quality technical support for both Figshare and Elements users, including researchers, administrators, and institutional IT teams.&nbsp;</li>
<li>Triage incoming support tickets, troubleshoot issues, identify resolution paths, and communicate clearly and empathetically with users throughout the ticket lifecycle.&nbsp;</li>
<li>Escalate complex issues appropriately to product, engineering, or implementation teams, while ensuring clear documentation and follow-through&nbsp;</li>
<li>&nbsp;Support configuration and change requests by applying database or UI-level customizations according to client needs and documented specifications.&nbsp;</li>
<li>Contribute to a shared knowledge base by drafting, editing, and maintaining internal documentation, canned responses, and external help resources.&nbsp;</li>
<li>Stay current with product updates and releases to ensure accurate, timely advice and troubleshooting for new features and known issues.&nbsp;</li>
<li>Assist implementation and onboarding efforts by supporting configuration tasks, staging environments, or basic client training as needed.&nbsp;</li>
<li>Develop cross-product knowledge across Figshare and Elements to support customers with integrations or workflows that span multiple Digital Science tools.&nbsp;</li>
<li>Participate in regular team standups and knowledge-sharing sessions, offering input on ticket handling and lessons learned.&nbsp;</li>
<li>Collaborate with support peers, product teams, and customer engagement teams to continuously improve support processes and advocate for the user experience.&nbsp;</li>
<li>Track and update relevant systems and customer summaries to ensure accurate context and continuity of support.&nbsp;</li>
</ul>
 What you’ll bring to the roleRequired Skills and Experience&nbsp;
<ul>
<li>Excellent verbal and written communication skills in English, with an ability to explain technical concepts clearly to non-technical audiences.&nbsp;</li>
<li>Experience providing customer support in a SaaS or technical environment, ideally with academic, research, or institutional clients.&nbsp;</li>
<li>Strong troubleshooting and problem-solving skills with a methodical approach to investigating issues.&nbsp;</li>
<li>Ability to manage multiple tasks and priorities efficiently while maintaining attention to detail.&nbsp;</li>
<li>Familiarity with relational databases (e.g., MySQL or MariaDB) and working with structured data formats like CSV, JSON, or XML.&nbsp;</li>
<li>Comfortable using command-line tools and navigating Linux-based systems.&nbsp;</li>
<li>Ability to work independently while contributing to a distributed, collaborative team.</li>
</ul>
Desirable Skills and Experience&nbsp;
<ul>
<li>Knowledge of the academic research ecosystem, including repositories, open access mandates, research information management systems, or scholarly communication.&nbsp;</li>
<li>Basic scripting (e.g., Python) or configuration skills helpful for support automation or database customisation.&nbsp;</li>
<li>Familiarity with APIs, SSO (e.g., Shibboleth, Microsoft AD), or cloud storage systems (e.g., Amazon S3).&nbsp;</li>
<li>Experience writing or maintaining customer-facing documentation or internal support resources.&nbsp;</li>
<li>Exposure to ticketing tools (e.g., Zendesk, Freshdesk, Front, Jira), monitoring systems, or knowledge base platforms.&nbsp;</li>
</ul>
Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. Living our ValuesWe invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.&nbsp; The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are: We are brave in the pursuit of betterWe are collaborative and inclusiveWe are always open-mindedWe are from and for the community&nbsp; We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Customer Support Specialist, Elements & Figshare

<h3>Job Description</h3>
Job DescriptionDescription:
Marketing Content Manager Marketing Rochester, NY – Hybrid Full-Time Exempt: 40 hours 
Put the CARE in your CAREER! 
 
At CCSI, our mission is to activate possibilities for our customers and employees through collaboration, compassion, equity, and imagination. For more than 30 years, CCSI has been a leading non-profit partner to local governments, schools, and community-based organizations, helping them improve their business processes so they can focus on their missions. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.
 
We are seeking a talented Marketing Content Manager to join our team of nearly 500 employees. CCSI, a 32-year-old non-profit organization with deep roots in the Upstate New York Community, is undertaking an exciting and comprehensive rebranding effort and is looking for a dynamic and experienced Marketing Content Manager to join our team. The Marketing Content Manager have the opportunity to help bring our new brand to life through creative design, collaboration on strategic marketing campaigns, and responsiveness to campaign analytics.
 
In coordination with the Director of Marketing and Communications, the Marketing Content Manager will be responsible for telling CCSI’s story through creative design and original content. This will include creating digital content consistent with the organizational brand and marketing plan, such as social media posts, website content, presentations, videos, and digital and printed collateral. The Marketing Content Manager will maintain a strong working knowledge of marketing trends, tools, and technologies to grow audience engagement on digital platforms as a means of increasing awareness of the CCSI brand and interest in CCSI services.
 
In this role, you will 
<ul>
<li>Assist in developing and implementing an annual marketing plan and content calendar.</li>
<li>Create and execute social media plan through ongoing content development and measuring audience engagement.</li>
<li>Maintain and monitor CCSI’s social media brand, voice, and perception, and community.</li>
<li>Conduct competitive social media and content research, report content performance, and research emerging platforms to enhance online presence.</li>
<li>Generate ideas for and create high-quality, engaging, and informative content for various platforms (blogs, website, videos, white papers, case studies, etc.)</li>
<li>In coordination with subject matter experts, produce content for digital marketing channels, including social media and the CCSI website, to support the overall marketing strategy.</li>
<li>Capture photos and video for events.</li>
<li>Create graphic design templates for the organization including brochures, social posts, newsletters, emails, business cards, presentations, flyers, signage, etc. </li>
<li>Provide design support for marketing campaigns and special projects, including the CCSI annual report.</li>
<li>Manage vendors.</li>
<li>Monitor digital media performance and optimize results.</li>
<li>Demonstrate CCSI’s values of Equity, Compassion, Collaboration, Imagination, and Integrity.</li>
<li>Perform other related activities as assigned.</li>
</ul>
Requirements:
What You Bring 
<ul>
<li>Bachelor’s degree in marketing, communications or graphic design.</li>
<li>Minimum 5-10 years’ experience in a marketing communications and/or design role. (See CCSI's equivalency chart)</li>
</ul>
To be successful in this position, you will need:
<ul>
<li>Advanced graphic design skills demonstrating a portfolio of work in print and digital media.</li>
<li>Experience in Microsoft Office Suite, Adobe Creative Cloud, Google Ad platforms, video editing software, data analytics and organic and paid social media management tools and software.</li>
<li>Experience working with marketing automation systems, content management systems, and customer relationship management systems.</li>
<li>Knowledge of the latest web technologies and digital trends.</li>
<li>Effective project and time management skills.</li>
<li>Effective understanding/use of latest technologies and online forums to advance brand.</li>
<li>Desire to continually learn about and implement new ideas and industry best practice.</li>
<li>High-performing, innovative attitude.</li>
</ul>
Required for this position are:
<ul>
<li>Satisfactory completion of all required background screenings.</li>
<li>Ability to respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.</li>
</ul>
At CCSI, you’ll enjoy
<ul>
<li>Market-competitive compensation</li>
<li>An award-winning Wellness@Work and employee benefits program. </li>
<li>An organization that is committed to racial equity and anti-racist practices. </li>
<li>Continuous professional development opportunities.</li>
<li>A voice in shaping CCSI’s ever-evolving diverse company culture. </li>
</ul>
We Are CCSI!
For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal. 
At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.
 
CCSI does not accept inquiries from third-party recruiters or search agencies.
 
Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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