Job Description
Job DescriptionDescription:
DGA Security is looking for an experienced Client Relationship Manager to join our Account Management team. If you are looking for a company that will offer you the extensive training required to make an impact on our business, please read on.
As a member of our Account Management Team, you will support our existing clients through best-in-class customer service. You will engage with a wide range of high-end/high-risk clients, that include luxury retail, property management, art galleries and hospitality. You will focus on delivering exceptional service, driving client satisfaction, and identify growth opportunities through consultative engagement.
Duties and Responsibilities
60% - Existing Client Sales
- Evaluate customer needs and collaborate with team members and management in order to identify proper solutions based on the portfolio of products and services.
- Collaborate cross-functionally with Sales and Operations teams to deliver tailored solutions and resolve client issues efficiently.
- Monitor account health and lead quarterly business reviews (QBRs) to demonstrate value and drive retention.
- Create follow-up tasks, generate proposals and administer all facets of the account and sales process utilizing Salesforce.com and alternate software for efficiency.
- Identify additional service opportunities, contributing to revenue growth and client success.
30% - Relationship Management
- Serve as the primary point of contact for enterprise accounts, ensuring consistent communication and proactive support.
- Propose and negotiate contract extensions, rate adjustments, and revised agreement terms to align with client needs and business objectives.
- Conduct site visits to client locations across New York city and surrounding metro area.
- Lead ongoing reviews of client processes and procedures to identify improvement opportunities and ensure operational efficiency.
- Complete system implementation for client relocations, including on-site surveys, solution design and coordination of set up and client locations.
10% - Escalations and Collections
- Act as an escalation resource for the Customer Care Team, addressing unresolved client challenges and ensuring timely, effective resolutions to maintain high satisfaction levels.
- Partner with the Finance Team to conduct account reviews for clients at risk of service suspension, balancing business objectives with client relationship considerations.
Requirements:
- Over 4 years of client-facing relationship management experience, with a background in sales and high-end customer service.
- Proven ability to negotiate effectively with clients both in person, telephone and virtual platforms ensuring mutually beneficial outcomes.
- Exceptional communication and interpersonal skills, paired with strong computer proficiency and meticulous attention to detail.
- Thrives in a fast-paced environment, demonstrating the ability to multitask, think quickly and adapt to evolving challenges throughout the workday.
- Experienced in engaging with a diverse range of clients, from individual business owners to senior corporate executives.
- Bachelor’s degree preferred.
What's In It for You
- Competitive compensation and excellent comprehensive benefits package
- Join a team of experienced, driven professionals who are passionate about what they do.
- Make meaningful contributions to our products and company vision, with clear visibility and opportunities for career advancement.
- Vibrant company culture that believes in working hard and celebrating together.
- Work from our conveniently located office in the heart of Hell’s Kitchen.
Benefits and Perks
- Comprehensive health insurance including medical, dental and vision coverage.
- 401(k) Retirement Savings Plan with Employer Match
- Exclusive Corporate Discounts
- Commuter Benefits
- Company Paid Life Insurance
- And much more!
About Our Company
DGA Security is a high-growth security technology company. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage today’s evolving technologies to enjoy continued aggressive growth.
From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you would expect. However, DGA is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around.
DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.