Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team! This is a contract position where you will play a key role in supporting the department by providing exceptional service and ensuring smooth communication processes. If you excel at handling inquiries and problem-solving, this opportunity is perfect for you.
Responsibilities:
• Address inquiries and resolve issues to minimize the workload for other team members.
• Troubleshoot and provide solutions to callers, ensuring their concerns are promptly addressed.
• Maintain accurate records of communication and interactions to support department operations.
• Deliver exceptional customer service by understanding and responding to client needs.
• Follow established protocols and procedures to ensure consistency in service delivery.
• Proven experience in customer service roles, preferably involving inbound and outbound calls.
• Strong communication skills, both verbal and written, to effectively interact with clients and team members.
• Ability to troubleshoot and resolve issues independently.
• Familiarity with maintaining accurate records and documentation.
• Exceptional organizational skills and attention to detail.
• Capability to work collaboratively in a team environment.
• Proficiency in following established procedures and adapting to new ones as needed.