Membership Finance & Operations Specialist

Job Description

Job DescriptionAbout the ANA
The ANA’s (Association of National Advertisers) mission is to drive growth for marketing professionals, brands and businesses, the industry, and humanity. Founded in 1910, the ANA provides leadership that advances marketing excellence and shapes the future of the industry. Our membership includes more than 20,000 brands and 50,000 industry professionals that collectively invest $400 billion in marketing and advertising annually. It consists of U.S. and international companies, including client-side marketers, nonprofits, universities, and marketing solutions providers, which include ad agencies, marketing data science and technology suppliers, law firms, consultants, and vendors. We are obsessed with delighting our members through superior products and services and an unwavering commitment to helping them become more effective marketers, build stronger brands, develop a more productive industry, and benefit humanity through bold leadership and innovation programs.

Location
New York City (hybrid)

About Membership
The Membership team is at the forefront of the ANA, focused on member retention, serving as the primary partners and advocates for our member companies, their marketing leaders, and teams to maximize their membership experience.

We build and maintain relationships with all members, guiding them with personalized strategies and proactively leading them to deepen their engagement within the ANA.

We work together with our team and internal partners to provide the best service to our members and push the ANA forward. We know the ANA inside and out, understanding how we fulfill our mission of driving growth for individuals, brands, the marketing industry, and humanity through the ANA Growth Agenda, bold leadership initiatives, and a robust suite of products and services.

Be part of the difference. Join the ANA today and help transform the industry!

Role Overview
The Membership Finance & Operations Specialist is responsible for executing and improving core operational processes that support the financial and administrative management of member companies. This includes preparing dues invoices and benefit statements, reviewing member-required documentation, coordinating payment processing, and maintaining accurate records across membership and financial systems. The role requires strong attention to detail, excellent organizational skills, and the ability to work cross-functionally to support a high standard of member service.

Key Responsibilities

Dues Invoicing & Revenue Support

• Prepare and distribute membership dues invoices based on contractual terms and established billing schedules
• Assist in calculating dues for prospective and renewing members, ensuring alignment with organizational policies
• Maintain accurate tracking of billing and payment status and follow up on outstanding balances as needed
• Compile and maintain backup documentation for audit and financial review
• Work with Accounting/AR coordinator to get set up in members’ payment portals and ensure timely and accurate processing

Member Benefit Reporting

• Produce member benefit statements tailored to individual member companies
• Gather data from internal teams to demonstrate the value of membership across offerings

CRM & Data Management

• Create and maintain member company records in the CRM, ensuring completeness and consistency across fields (e.g., billing contacts, revenue tiers, industry segments)
• Work with internal teams to ensure member information is accurately reflected in related systems (finance, marketing, business intelligence reporting tools)
• Support data quality efforts by performing regular audits and updates to member records

Documentation & Agreement Review

• Review and process member-related documents, including NDAs, compliance forms, and special agreements
• Ensure completeness, consistency, and appropriate internal approvals prior to execution
• Coordinate with accounting, compliance or leadership teams for any documents that fall outside standard terms

Vendor Payment Coordination

• Prepare and submit payment requests for vendors supporting membership-related functions
• Ensure timely processing and appropriate backup for accounts payable

Operational Support & Data Integrity

• Maintain up-to-date member records in CRM and financial systems
• Support regular reporting, reconciliations, and internal reviews of membership financials
• Identify and help implement process improvements that enhance operational efficiency and accuracy

Professional Experience and Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field
• 3+ years of experience in billing, financial operations, or membership administration; nonprofit or association experience preferred
• Proficiency with Excel and CRM or financial platforms
• High attention to detail and strong organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work effectively with cross-functional team
• Experience in a dues-based or member-driven organization
• Familiarity with reviewing NDAs or standard legal agreements
• Strong problem-solving skills and process orientation

Salary and Total Rewards Package:
Starting pay range: $75,000 to $85,000, based on relevant experience and qualifications.

Comprehensive health and wellness benefits, 401k with company match, hybrid workweek and flexible scheduling, generous paid time off program, casual dress code, incentives, and rewards.

To Apply:
If your skills, experience, and enthusiasm align with the requirements and responsibilities of this position, please forward your resume with a cover letter and salary requirements to careers@ana.net. Note: only applicants who include salary requirements will be considered.

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