Job Description
Job Description
About Us:
We are a busy, patient-focused medical office specializing in pain management. Our dedicated team of healthcare professionals provides compassionate care to patients managing acute and chronic pain. We are looking for a reliable, professional, and detail-oriented Receptionist to join our front office team and help create a welcoming environment for our patients.
Position Summary:
The Receptionist is the first point of contact for patients, visitors, and vendors. This role requires excellent customer service, organizational, and communication skills to ensure smooth daily operations in a fast-paced medical environment.
Key Responsibilities:
· Greet patients and visitors with professionalism and warmth
· Answer and route phone calls promptly and accurately
· Schedule, confirm, and manage patient appointments
· Verify insurance information and collect co-pays and balances
· Maintain accurate patient records and update demographics
· Assist patients with intake paperwork and guide them through check-in/check-out processes
· Communicate effectively with medical staff to coordinate patient flow
· Handle confidential information in compliance with HIPAA regulations
· Perform general administrative tasks including filing, scanning, and correspondence
Qualifications:
· High school diploma or equivalent required; college preferred
· Prior medical office or receptionist experience strongly preferred
· Knowledge of medical terminology, insurance verification, and EMR systems is a plus
· Strong interpersonal skills with a focus on patient care and customer service
· Ability to multitask and stay organized in a busy environment
· Proficient in Microsoft Office and comfortable with computer-based scheduling systems
· Professional appearance and demeanor
What We Offer:
· Competitive pay based on experience
· 401K
· Health, dental, and vision insurance options
· Paid time off and holidays
· Opportunities for growth and training within a supportive team
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