Job Description
Job Description
Job title: Network Support Analyst
Location: New York
Job type: Contract
Summary: The Network Support Analyst is also responsible for assisting with disaster recovery of the network components of the infrastructure if needed, assists with trouble and request tickets received from the IT Service Center, accountable for customer satisfaction and resolving tickets in a timely fashion. The Tier 2 Network Support Analyst may be required to work off hours in addition to normal business hours. This may include weekends, holidays, and other overtime work. Hours to be worked are determined by job requirements and qualifications. Personnel may be responsible for being on call in the case of an emergency.
Education and Work Experience
- BS/BA in a related technical or business field and 3 years work related experience, or a minimum of 5 years work related experience required.
- Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting Cisco network devices.
- Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting dedicated WAN networks using MPLS/VPLS/VPN connections.
- Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting Palo Alto firewalls.
- Three (3) years of experience, obtained within the past 5 years, troubleshooting general network issues and assisting end users with network related requests with tools such as Wireshark and tcp dump.
- Three (3) years of experience, obtained within the past 5 years, with managing and monitoring network security tools (IDS/IPS, Snort, Splunk, etc.) and practices (CVE mitigation, incident response, log analysis, etc.)
- Three (3) years of experience, obtained within the past 5 years, designing, implementing and supporting VPN tunnels, both site to site and client based.
- Two (2) years of experience, obtained within the past 3 years, supporting communication services such VOIP phones/infrastructure, Unified Communications as a Service (UCaaS) videoconferencing, audiovisual connectivity, etc.
- Two (2) years of experience, obtained within the past 3 years, with an enterprise network monitoring tool such as PRTG, cacti, Scrutinizer, etc.
- Two (2) years of experience, obtained within the past 5 years, with an enterprise network mapping/visualization tool such as Net Brain, BitB, etc.
- One (1) year experience, obtained within the past 3 years, with configuration of cloud networks in Oracle Cloud Infrastructure (OCI), Azure, AWS, etc. and direct connectivity via solutions such as Microsoft Express Route, Oracle Fast Connect, etc.
- One (1) year experience, obtained within the past 3 years, with SDWAN design and configuration with Palo Alto solution.
- One (1) year of experience, obtained within the past 3 years, implementing and supporting Cisco Meraki devices.
Certification
- CCNA or CCNP Certification desired
- PCNSA or PCNSE Certification desired
Workforce Management
- Limited travel and overnight stays may be required.
- Typically reports to an OAG Information Technology Specialist 4.