Job Description
Job Description
Our client is a manufacturing company. They seek a temp-to-perm Customer Service Admin to join the Manhattan, NY office.
Responsibilities
- Evaluate and identify clients’ needs to achieve maximum satisfaction while managing large volumes of calls and web chats
- Address clientele inquiries promptly and professionally by providing product insight, availability, and company processes
- Handle product or servicing issues by clarifying the client’s complaint, following up with the warehouse, explaining the best solution or alternatives, and expediting a resolution
- Foster positive and empathetic professional attitudes towards clients at all times
- Perform data entry and processing of orders, reserves, samples, book requests, as well as registering new client accounts
- Oversee assigned showrooms effectively and efficiently, acting as their main point of contact for resolving issues, building positive rapport, and achieving win-win outcomes
- Collaborate and coordinate with colleagues, managers, and clients respectfully when necessary by adhering to company policies and procedures
- Liaise internally with various departments to assist in facilitating client needs and requests
Requirements
- High school diploma or general education degree preferred
- Customer service experience
- Data entry skills
- Quick and accurate typing skills
- Strong ability to multitask and work in a fast-paced environment
- Excellent verbal and written communication skills
- Computer literacy, including Microsoft Office Applications
JobID: 47626
Company DescriptionAbacus Group is an award-winning executive search firm specializing in the permanent, temporary, and temp-to-perm placement of Accounting & Finance, Public Accounting, Administrative Support, Compliance, Human Resources, Marketing & Communications, and Information Technology professionals across all industries. Our diligent and personal approach has been honored by Clearly Rated’s “Best of Staffing” awards for exceptional service as well as Forbes' "America’s Best Recruiting Firms" awards. We attribute our repeat recognition as one of Crain’s New York’s “Best Places to Work in New York City” to our familial, supportive, and transparent company culture. Founded in 1997, Abacus Group is headquartered in New York with additional offices in California and Florida.
Company Description
Abacus Group is an award-winning executive search firm specializing in the permanent, temporary, and temp-to-perm placement of Accounting & Finance, Public Accounting, Administrative Support, Compliance, Human Resources, Marketing & Communications, and Information Technology professionals across all industries. Our diligent and personal approach has been honored by Clearly Rated’s “Best of Staffing” awards for exceptional service as well as Forbes' "America’s Best Recruiting Firms" awards. We attribute our repeat recognition as one of Crain’s New York’s “Best Places to Work in New York City” to our familial, supportive, and transparent company culture. Founded in 1997, Abacus Group is headquartered in New York with additional offices in California and Florida.