Job Description
Job DescriptionCustomer Service RepresentativeFull-time and Part-time Positions Available
About Us
At Elevance Health, we pride ourselves on delivering exceptional customer experiences. Our commitment to customer satisfaction is at the heart of everything we do. We are currently seeking enthusiastic and dedicated Customer Service Representatives to join our team and help us maintain our high standards of service excellence.
Job Overview
We are looking for both full-time and part-time Customer Service Representatives who are passionate about helping people and resolving issues. As a Customer Service Representative, you will be the primary point of contact for our customers, addressing their inquiries, concerns, and needs with professionalism and empathy. Your role will be crucial in ensuring customer satisfaction and loyalty.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media platforms in a timely and efficient manner
- Handle customer complaints and concerns with patience and empathy, working towards satisfactory resolutions
- Process orders, refunds, and exchanges accurately and efficiently
- Provide detailed information about products, services, and company policies to customers
- Identify and escalate complex issues to appropriate departments or supervisors when necessary
- Maintain accurate records of all customer interactions and transactions
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Stay updated on product knowledge, company policies, and industry trends
- Participate in team meetings and training sessions to enhance skills and knowledge
- Contribute ideas and suggestions for improving customer service processes and procedures
- Meet or exceed established performance metrics and quality standards
QualificationsRequired:
- High school diploma or equivalent
- Excellent verbal and written communication skills in English
- Strong problem-solving and decision-making abilities
- Proficiency in using computers and various software applications
- Ability to multitask and manage time effectively
- Patient and empathetic demeanor
- Flexibility to work various shifts, including evenings, weekends, and holidays (for both full-time and part-time positions)
Preferred:
- Previous customer service experience, particularly in a call center or retail environment
- Familiarity with customer service software and CRM systems
- Experience in conflict resolution or de-escalation techniques
Key Competencies
- Customer Focus: Demonstrate a genuine commitment to understanding and meeting customer needs
- Communication: Excellent listening skills and ability to articulate information clearly and concisely