Job Description
Job Description
Customer Service Representative (Onsite - Malta, NY)
Location: 101 State Farm Place, Suite 200, Malta, NY 12020
Starting Pay: $18.92/hour + performance bonuses
Company: TTEC
Be the Spark That Brightens Days
Join TTEC, an award-winning, Great Place to Work®-certified company, and become part of a global team dedicated to bringing humanity to business. As a Customer Service Representative working onsite in Malta, NY, you’ll help deliver exceptional customer experiences every day.
⭐ What You’ll Be Doing:
As a Customer Service Representative, you’ll be the front line of support for customers, ensuring their needs are met with empathy, accuracy, and professionalism.
Your typical day will include:
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Responding to incoming customer communications (phone, email, or chat)
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Researching and resolving customer issues with care and clarity
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Providing knowledgeable and helpful product/service support
✅ What You Bring to the Role:
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1+ year of customer service experience
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High school diploma or equivalent
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Ability to explain and apply product/service knowledge
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Proficient computer and typing skills
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A natural problem solver with a caring and positive attitude
What You Can Expect:
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Base wage: $18.92/hour + performance bonuses
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Supportive training and ongoing professional development
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Inclusive, diverse workplace that values every voice
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Career growth through 1000s of free learning programs
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Benefits may include:
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Paid time off (PTO)
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Tuition reimbursement
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Health and wellness incentives
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Medical, dental, and vision insurance
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About TTEC:
Since 1982, TTEC has helped the world’s top brands deliver customer experiences powered by humanity and technology. With a presence in over 20 countries, we connect with millions of people daily through voice, chat, and video.
We are proud to be an equal opportunity employer, committed to a diverse and inclusive workforce where everyone can thrive.
Apply Today!
Be part of something bigger. Help us deliver smiles and solutions.
Apply now and #ExperienceTTEC