Business Integration Manager Lead

Job Description

Job DescriptionSummary/Objective:
We are seeking a strategic, results-driven Senior Business Integration Manager to lead and scale our technology and application integration function. This leadership role is responsible for all new client integration as well as the continued support of our existing clients. This includes the full lifecycle successful implementation of interfaces between API's technology and client systems. You will manage multiple client engagements as well as direct a team of business integration managers and be instrumental in shaping and executing the delivery of API products and solutions for our enterprise customers. The ideal candidate will have a proven track record in delivering complex enterprise customer software solutions and driving cross-functional alignment in fast-paced technology environments.

Reporting to the SVP of Professional Services, the Senior Business Integration Manager serves as the leader responsible for driving customer discovery, assessing and documenting requirements, clear understanding of priorities, and solution acceptance criteria as well as developing comprehensive test cases to ensure delivery excellence and customer satisfaction. The ideal candidate has a strong background in enterprise software solutions, leading and facilitating discovery and requirements gathering workshops and interviews with customers, documenting business and functional requirements, has excellent client-facing skills, and experience navigating complex implementations.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leadership & Strategy: Provide mentorship, direction, and oversight to a team of Business Integration Managers across multiple customer projects; Develop and execute strategy aligned with Professional Services and company objectives; Drive a culture of accountability, collaboration, and continuous improvement.

• Customer Engagement: Oversee new and existing client engagements, including conducting on-site research for the development of client initiatives; Work directly with customers on engagements while also overseeing the business integration team; Serve as the voice of the customer in support of airline and rail application integration projects; Function as an experienced operations research resource by offering problem resolutions, including the documentation of findings, and alternative approaches; Provide weekly status updates of airline and rail Integration projects, tasks, and other responsibilities; Ensure quality control through evaluation, insight, and support of airline and rail integration.
• Stakeholder Engagement: Collaborate with Professional Services project management and development teams to gather business requirements and develop system designs and interface specifications; Elaborate and prioritize product features; Define acceptance criteria and ensure understanding among team members of user stories; Participate in sprint planning and backlog grooming; Work closely with the Account Management team to ensure client needs are always met.
• Team Development: Recruit, train, and develop a global team of Business Integration Managers; Foster a culture focused on delivering measurable customer outcomes, collaboration, accountability, and excellence; Create career paths and development plans to support talent growth and retention; Contribute to internal knowledge bases, templates, and process improvement initiatives.

Required Skills, Education, and Experience

• Bachelor's degree required.
• 10+ years' experience in enterprise software in customer-facing role.
• Understanding of Agile methodologies and knowledge of the product development process, including use of tools such as Jira and Confluence
• Airline and/or rail crew management experience is highly desired.
• Exceptional communication, organizational, and problem-solving skills.
• Strong yet flexible execution focus with high attention to detail and a results-driven mindset.
• Ability to manage multiple priorities in fast-paced, deadline-driven environments.
• Willingness to travel when required.
• Business and technical acumen: Solid understanding of business operations, business processes, and technical solutions.
• Interpersonal and customer service skills: Exceptional customer service skills and ability to build and maintain relationships with clients, stakeholders, and team members.

Competencies:

• Problem Solving/Analysis.
• Strategic Thinking.
• Results Driven with Strong Execution Focus.
• Technical and Market Knowledge.
• Process Management and Optimization.
• Self-motivated, independent thinker.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required to meet project deadlines.

Travel Requirements
20%

The annual salary for this position ranges from $130,000 to $140,000, reflecting the value of your experience and expertise. We are committed to offering a competitive compensation package that recognizes the skills and contributions of our team members.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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