Job Description
Job DescriptionBenefits/Perks
- Flexible Scheduling
- Competitive Compensation
- Careers Advancement
Job SummaryWe are seeking an Office Manager and Care Coordinator to join our team. In this role, you will work collaboratively with clients to determine their home care needs, develop the best course of action, and oversee their schedule and care, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, patient, and knowledgeable about home care practices. Responsibilities
- Coordinating and overseeing all Human Resources, Billing, and Operational Processes within the agency
- Collaborate with client, families, and home care staff
- Coordinate a variety of schedules, periodic community programs
- Develop individualized care plans
- Educate clients on their homecare options
- Create goals and monitor progress toward goals
- Recruit and train staff
- Ensure that new hires are processed correctly: completing employee background checks, reference checks, check Health care workers’ registry.
- Maintains Associate Personnel files, and conducts Associate orientation
- Create schedules
- Work to be performed in the Southampton office 4 days a week
- Provide after hours support to clients and caregivers
- Conduct job responsibilities in accordance with the Company’s Code of Business Conduct, appropriate professional standards and applicable state/federal laws.
- Other duties as assigned
Qualifications
- Previous experience as a Care Coordinator or in a similar position is preferred
- Past Certification as a medical assistant, CNA, PCA, HHA is helpful
- Strong problem-solving and organizational skills
- Ability to manage multiple projects or tasks and prioritize appropriately
- Ability to work in fast-paced situations and make sound decisions quickly
- Excellent interpersonal skills and high level of compassion
- Strong verbal and written communication skills
Administrative Responsibilities Include
- Answer phone calls
- Organize and schedule meetings and appointments
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Maintain a filing system
- Order office supplies
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to callers/visitors
- Serve as the point person for maintenance, mailing, shopping, supplies, equipment, bills, and errands
- Maintain office policies as necessary
- Organize office operations and procedures
- Develop and Implement changes and additions to the employee handbook
- Evaluate existing policies and procedures and identify policies to improve client care and communication, employee retention, and administrative development
- Coordinate with Director and IT specialists on all office equipment
- Manage relationships with caregivers, service providers, and clients ensuring that all items are invoiced and paid on time
- Manage, contract and price negotiations with office vendors, service providers and office lease
- Other duties as assigned