Director of Operations

Job Description

Job Description

Overview

Step into the driver’s seat of innovation at Genesis Studio and Genesis House, NYC’s premier automotive experience centers redefining luxury and culture. Jackson Dawson is seeking a dynamic Director of Operations to lead our vibrant team, manage daily operations, and forge meaningful partnerships with local vendors. This is your chance to shape unforgettable guest experiences, blending the sophistication of Genesis with the rich heritage of Korean culture. Reporting to the SVP of Client Services, you’ll play a pivotal role in steering our vision forward.

Compensation: $185,000–$195,000 annually, with a comprehensive benefits package

Work Location: On-site at 40A 10th Avenue, New York, NY 10014

Responsibilities

Program Operations & Management

• Engage with Genesis clients locally and globally to deliver world-class luxury hospitality
• Oversee operations at Genesis Studio and Genesis House, ensuring seamless, high-end guest experiences
• Mentor the General Manager of Brand Centers and Genesis House Restaurant Manager to elevate performance
• Optimize daily operations by identifying efficiencies and implementing innovative solutions
• Restructure teams to boost morale, maximize effectiveness, and create exceptional guest moments
• Manage budgets and restaurant P&L, balancing profitability with operational excellence
• Collaborate with JD’s hospitality training team to drive staff development and continuous improvement
• Partner with the JD Genesis Brand Centers Account team to fulfill contractual obligations and seize new business opportunities

Strategic Leadership

• Craft and execute strategies to surpass client expectations and achieve program objectives
• Build and nurture senior-level client relationships to ensure unparalleled satisfaction
• Represent Genesis House and Jackson Dawson with informed, confident leadership

Program Management

• Oversee immersive experiences, including seasonal installations and high-profile events
• Manage deliverables, timelines, and budgets to ensure flawless execution across all Genesis House initiatives
• Establish regular checkpoints with cross-functional teams to stay aligned on programs and opportunities

Team Leadership

• Inspire and lead a diverse, cross-functional team to achieve excellence
• Foster a collaborative environment that promotes synergy, efficiency, and professional growth

Business Development

• Adopt a consultative approach to client interactions, fostering trust and collaboration
• Identify and pursue partnerships with fashion brands, cultural influencers, and media to elevate the Genesis experience
• Drive new business opportunities to expand agency growth and revenue

Qualifications

• Bachelor’s degree in Hotel Restaurant Management, Marketing, Business, or related work experience
• 15+ years of experience in high-end hospitality, luxury automotive, or experiential marketing
• Proven ability to lead and motivate agile, high-performing teams
• Exceptional presentation, proposal development, and communication skills
• Entrepreneurial mindset with a passion for innovative, guest-focused projects
• Familiarity with Korean culture and international experience is a strong plus
• Willingness to travel up to 25%, often on short notice

Why Join Us?

Be part of a groundbreaking team redefining luxury automotive experiences in the heart of NYC. If you’re a visionary leader with a passion for hospitality, culture, and innovation, this is your opportunity to make an impact. Apply now to shape the future of Genesis Studio and Genesis House!