Job Description
Job Description
Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.
Benefits:
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Premiums fully paid by employer for health insurance (family coverage included) - Medical, Dental, and Vision
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Employer paid contributions to a 401K plan
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Employer paid pension
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Education and training opportunities
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Paid time off - Vacation, holidays, sick and personal time
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Commuter benefits
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Great mission driven culture
Position Summary:
After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund.
Responsibilities include:
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Collecting and analyzing data/information to resolve a problem in real time, at high volume standards.
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Provide customer service to participants to resolve eligibility or Fund benefit issues.
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Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems
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Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman).
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Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance.
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Follow workflows to resolve participant questions.
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Representatives analyze and interpret customer phone and written correspondence.
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Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues.
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Operating computers with multiple information screens to research and resolve customer inquiries on line.
Requirements include:
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Strong computer skills.
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Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system.
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Ability to prioritize work and meet deadlines.
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A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications.
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Strong analytical, problem solving and decision-making skills.
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Excellent organizational and prioritizing skills.
**CHAT with one of our recruiters LIVE on 7/31. Copy this link to Register:**
https://app.recruitvirtual.com/events/new-york-city-area-job-fair-7-2025
Candidates will be considered for this position whether or not they attend the job fair.
Don’t miss this opportunity to meet Virtually with companies hiring in the New York City area.
NEW YORK CITY AREA VIRTUAL JOB FAIR
Thursday, July 31, 2025
10am-12pm
Pre-Register to be ready to log in and participate on the day of the Job Fair. You will receive timely reminders and instructions for the day of the event.
COMPLETE YOUR REGISTRATION and upload your RESUME at the following LINK:
https://app.recruitvirtual.com/events/new-york-city-area-job-fair-7-2025
Remember, the best way to be considered for a position is to join the event and interact with the hiring managers via chat or video. Plan to attend this VIRTUAL ONLINE EVENT! (Candidates will be considered for this position whether or not they attend the job fair.)