Customer Service Team Assistant (Office & Field)

Job Description

Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional client services. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our company. The Customer Service Representative will also visit patients in their home as well as administrative tasks.

English/Spanish or English/Mandarin, English/Cantonese or English/Korean a plus

Duties

• Travel to patient for occasional visits
• Provide outstanding customer support through various channels including phone, email, and chat.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Engage in outbound calling to follow up on customer inquiries and promote additional services.
• Maintain detailed records of customer interactions and transactions in our computerized system.
• Collaborate with team members to enhance the overall customer experience.
• Assist in sales efforts by identifying opportunities to upsell or cross-sell products and services.
• Ensure compliance with company policies and procedures while addressing customer concerns.

Requirements

• Travel to visit patients occasionally if needed
• Proven experience in customer service or client-facing roles is preferred.
• Strong communication skills, both verbal and written, are essential for effective interaction with customers.
• Ability to type efficiently while managing multiple tasks simultaneously.
• Multilingual abilities are a plus, enhancing communication with diverse clientele.
• Experience in sales or outbound calling is advantageous but not mandatory.
• A positive attitude and a willingness to learn new skills are crucial for success in this role.
• Strong problem-solving skills and the ability to work independently as well as part of a team.

Join us in delivering exceptional service that makes a difference!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.