Job Description
Job Description
We are seeking a dedicated and dynamic HVAC Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and maintaining a positive company image. This role requires effective communication skills and the ability to handle inquiries and resolve issues efficiently. If you are passionate about helping customers and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Manage inbound and outbound calls to assist customers with inquiries, complaints, and requests.
- Provide accurate information regarding products and services while maintaining a high level of professionalism.
- Perform data entry tasks to update customer records and track interactions.
- Handle cash transactions accurately and securely when necessary.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with team members to enhance the overall customer experience.
- Maintain office organization by ensuring all documentation is up-to-date and accessible.
Skills
- HVAC background required!!
- Strong customer service skills with a focus on building rapport with clients.
- Proficiency in outbound calling techniques and effective phone etiquette.
- Ability to analyze information quickly and provide appropriate solutions.
- Excellent typing skills for efficient data entry tasks.
- Experience in cash handling is a plus.
- Sales experience is beneficial for upselling products or services when appropriate.
- Multilingual abilities are highly valued, enhancing communication with diverse clientele.
Company DescriptionOur Services
Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. And, as one of the leading staffing agencies in North America, Express provides employment services and workforce solutions to employers throughout our community. Contact us today to get started on finding the right fit for you.
Company Description
Our Services\r\nExpress Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. And, as one of the leading staffing agencies in North America, Express provides employment services and workforce solutions to employers throughout our community. Contact us today to get started on finding the right fit for you.