IT Support Specialist Level II - Manhattan, NY
Job Description
Job Description
The IT Support Specialist Level II’s role is to facilitate troubleshooting and assistance of our employees and provide issue resolution and documentation. This can include receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary.
Responsibilities:
-Track customer issues and resolutions
-Field incoming requests from end users
-Perform post-resolution follow-ups to help requests
-Coordinate with fellow team members on escalations
Minimum Requirements
Strong desktop support/implementation skills for Windows 7 -11, Mac OSX
MS Office products and Office365 Email knowledge
Windows servers (some server installation/maintenance experience preferred)
Highly self-motivated, ability to prioritize, and attention to detail
Working knowledge of VPN, firewalls, security and network (wired and wireless) troubleshooting
3-5 years' experience in IT help desk, customer service, answering calls and resolving issues remotely
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Experience working with an issue tracking and project management software (Highly Preferred Experience with Jira)
Experience with VMWare and SANs.
Effective verbal and written communications
-MUST BE US CITIZEN or GREEN CARD HOLDER
-ONSITE/IN PERSON M-F NOT REMOTE
Rare travel to one of the other offices (MA, VA, MD, FL)
Company DescriptionMonsieur Touton Selection Ltd. has it's headquarters in Manhattan, New York. We are a global resource for 4000+ premium wine and spirits, sourcing from over 20 countries. Based in New York we are a global resource for premium wine and spirits, sourcing from over 20 countries. Annual sales of 1.5 million cases with revenues approaching $200 million and growing at 8-12% annually. Our 12,000 square foot Manhattan headquarters serves as the base for our operations departments and our national salesforce team of nearly 200 people.
We offer a state of the art Graphics and Marketing department consisting of 10 full time in-house designers for the custom creation of POS, booklets, flyers and electronic communication. Our National Distribution team work with our distributor network in 46 states and growing. We have partnered with the industries best logistics companies to provide seamless distribution of our over 4000 wines from around the world. Always a visionary, in 2018 Guillaume Touton purchased a 30,000 square foot warehouse in Miami, Florida to cement our commitment to the region.
Company Description
Monsieur Touton Selection Ltd. has it's headquarters in Manhattan, New York. We are a global resource for 4000+ premium wine and spirits, sourcing from over 20 countries. Based in New York we are a global resource for premium wine and spirits, sourcing from over 20 countries. Annual sales of 1.5 million cases with revenues approaching $200 million and growing at 8-12% annually. Our 12,000 square foot Manhattan headquarters serves as the base for our operations departments and our national salesforce team of nearly 200 people.\r\nWe offer a state of the art Graphics and Marketing department consisting of 10 full time in-house designers for the custom creation of POS, booklets, flyers and electronic communication. Our National Distribution team work with our distributor network in 46 states and growing. We have partnered with the industries best logistics companies to provide seamless distribution of our over 4000 wines from around the world. Always a visionary, in 2018 Guillaume Touton purchased a 30,000 square foot warehouse in Miami, Florida to cement our commitment to the region.