Job Description
Job DescriptionWho you are
You are a proactive, experienced sales lead with a passion for people. You know how to deliver best in class client experiences and support our team of studio operations team members and instructors in delivering the same. In this role, you are a key member of our local leadership team. The Studio Manager works with the West Village Studio Director to grow attendance, drive revenue, offer top tier client services, and manage studio systems and teams. You're responsible for ensuring strong client relations while maintaining an organized, clean, and welcoming studio atmosphere. The manager will assist the Studio Director in implementing studio policies and procedures. The primary focuses are to manage and drive studio sales, membership and attendance, cultivate and lead a strong team and community, and maintain a best in class experience and quality control, all while executing tight cost controls.
Key Responsibilities
- Manage and drive two revenue streams: class revenue and retail revenue.
- Utilize the sales process to sell membership and coach studio operations team in implementing sales best practices.
- Oversee studio schedule and subbing. Support instructors and operations team in executing studio best practices.
- Partners with West Village Studio Director to meet the studio’s KPI’s
JOB DUTIES
- Lead, develop, and inspire the barre3 studio team and community
- Execute strong communication skills and a professional presence to staff and clients
- Independently make decisions related to high level customer service.
- Supervise instructor, studio operations team, and maintenance scheduling strategy, implementation, and subbing.
- Work with the West Village Studio Director and Human Resource Manager for all new hire paperwork when needed.
- Work with Studio Director for all recruitment and hiring needs.
- Onboard and train Studio Operations Team.
- Upsell and convert new and current clients to membership by utilizing the barre3 sales process to reach monthly sales goals.
- Actively work towards hitting studio KPIs in partnership with the West Village Studio Director.
- Maintains, refreshes, and merchandise retail displays regularly.
- Stays up to date with best in class customer service mentality and provides recommendations for cleaning, maintenance, sales, and client experience in order to maintain best-in-class experience.
- Maintain an organized, clean, and welcoming studio environment as stated in the daily shift checklist.
- Enforce barre3 Policy + Procedures.
- Work 40 hours per week onsite including one weekend day, at least one early morning shift, & at least one evening shift
Requirements
- Previous management and sales experience, 2+ years preferred.
- Experience with MarianaTek preferred. Passionate about fitness, wellness, and barre3.
- Prior people management experience. Ability to lead by example in prioritization of tasks and building excellent client relationships.
- Must possess excellent listening, verbal, and written communication skills.
- Ability to multi-task and work in a fast-paced environment. Must demonstrate initiative, self-motivation, adaptability, and flexibility.
- Must possess strong interpersonal, organizational, attention to detail, analytical, decision-making, and problem-solving skills.
- BONUS - experience and enthusiasm for driving client relationships on social media
- BONUS - retail planning and/or merchandising experience
Benefits
ABOUT BARRE3
Barre3 is a fitness company building communities based on body positivity and inclusivity—and this starts with the workplace.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Community is at the core of barre3, and we believe that a culture of wellbeing can only thrive when we collectively embrace diversity and inclusion. We are committed to recruiting and hiring people of all races, genders, ages, religions, identities, experiences, veteran statuses, and disability statuses, and to creating an environment that fosters and supports this diversity. We have an active DEI committee that's dedicated to creating and implementing DEI efforts across the company.
WHAT YOU GET
- Competitive compensation commensurate with experience ($26-$30/hour), this position is full time at 40 hours/ week
- 40% off barre3 retail products, 20% off non-branded retail products
- Mission-driven and values-oriented company
- Generous medical, dental and vision plans
- Paid holiday and flexible PTO packages to empower a healthy work-life balance
- Paid maternity and paternity leave to empower you to spend time with your new family
- Free unlimited access to barre3 online and Portland and West Village barre3 Studio classes
- Competitive compensation with 401k company-matching, because we care about your future