Job Description
Job Description
COMPANY PROFILE
Tools4ever a successful, and growing, Software Company with industry leading products serving top national clients and is seeking a tech-savvy Technical Support Specialist.
Our office is the first of two US divisions of a software organization with locations in the Netherlands, France, UK and Germany. We have a strong track record of growth - even in the down economy - and a history of successful implementations with Fortune 500 clients
Tools4ever distinguishes itself through a no-nonsense approach and a low Total Cost of Ownership. In contrast to comparable Identity Management offerings Tools4ever delivers a complete solution in just weeks, rather than months or years. Thanks to this fundamental Tools4ever is one of the largest vendors in the Identity & Access Management space, with more than 5 million managed user accounts worldwide. Tools4ever delivers a variety of software products and integrated consultancy services covering Identity and Access Management (IAM), User Provisioning, Role Based Access Control (RBAC,) Password Management, and Single Sign On (SSO). We operate in a high-growth market with 500 percent increase estimated over the next six years.
JOB DESCRIPTION
The Technical Support Specialist will support the full range of Tools4ever products in client production environments while providing architecture and design advice on an enterprise scale. The position requires strong working knowledge of multiple technologies such as Active Directory (AD,) LDAP, MS SQL, IIS, MS Exchange 2010/2013, Google Apps, Office 365, PowerShell and XML. Additional responsibilities are assigned as per customer requirements.
POSITION DETAILS
• Support the various products manufactured by Tools4ever
• Work extensively with senior technical staff members to troubleshoot and resolve product relate issues
• Document solution configuration and usage procedures
• Provide first line support for all customers
• Assist other Level I technical support personnel with ticket escalation
PREFERRED SKILLS
• 1+ years of experience in a client facing position
• The ability to quickly transition between multiple support tickets
• Working knowledge of user life-cycle management and workflow capabilities
• Eagerness to contribute in a team-oriented environment
• Ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Excellent problem solving skills
EDUCATION AND EXPERIENCE
• BS in Computer Science or Information Systems preferred
• 1+ years of experience in Active Directory and/or MS Exchange administration
• 1+ years of experience supporting solutions in production environments and troubleshooting end user experiences
COMPENSATION
• Base salary commensurate with experience
• Bonus based on performance
• Excellent company paid benefits – health, dental, 401K
• 2 weeks paid vacation to start
This is a full time, in house position. Telecommuters and contract workers will not be considered and should not apply.
Company DescriptionTools4ever delivers a variety of software products and integrated consultancy services covering Identity as a Service (IDaaS), User Provisioning, Role Based Access Control (RBAC,) Password Management, and Single Sign On (SSO). We operate in a high-growth market with 500 percent increase estimated over the next six years.
Company Description
Tools4ever delivers a variety of software products and integrated consultancy services covering Identity as a Service (IDaaS), User Provisioning, Role Based Access Control (RBAC,) Password Management, and Single Sign On (SSO). We operate in a high-growth market with 500 percent increase estimated over the next six years.