Job Description
Job Description
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
We are seeking a detail-oriented and proactive Staff Auditor to specialize in complaint management. This role will be responsible for ensuring adherence to regulatory requirements and internal service level agreements (SLAs) related to complaint resolution, facilitating internal and external audits, and driving continuous improvements in complaint handling.
Key Responsibilities:
- Act as the primary liaison between auditors and all lines of business, coordinating with management to prepare formal responses to complaint-related inquiries.
- Perform internal control testing, prepare and organize supporting workpapers.
- Independently facilitate audit requests by coordinating responses to internal and external audit inquiries, ensuring completeness and accuracy of documentation.
- Monitor and ensure adherence to complaint management SLAs, identifying potential bottlenecks and areas for process improvement.
- Analyze complaint trends, identify emerging risks, and provide actionable insights to management.
- Collaborate with management to track audit findings, ensuring timely resolution and process enhancements.
- Work with HR to integrate complaint management into organizational training programs, fostering a culture of compliance and responsiveness.
- Stay up to date on regulatory changes related to complaint management and audit best practices, ensuring compliance with industry standards.
- Assistance with internal control testing and special projects as assigned.
Who you are:
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- Experience in financial services, compliance, risk management, or complaint management is preferred.
- Proficiency in Microsoft Excel and PowerPoint is required, with the ability to analyze data, create reports, and develop presentations for management and audit-related matters.
- Knowledge of regulatory requirements related to consumer complaints, such as CFPB guidelines and NCUA expectations.
- Strong analytical skills with the ability to identify trends and recommend process improvements.
- Excellent written and verbal communication skills, with a focus on writing formal communication on behalf of the organization.
- Experience with audit software and complaint management systems is a plus
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Hybrid Schedule (min 3 days in office to maximize collaboration)
- A collaborative and inclusive work environment
- Paid Time Off, Wellness Time & Paid Federal holidays
- 401K with 6% match
- High Performance Culture
Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.
At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $64,272.00 - $80,340.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.