Help Desk Technician (On-Site)

Job Description

Job DescriptionHelp Desk Technician (On-Site)

Location: On-site
Job Type: Full-Time
Schedule: Tuesday - Saturday
Pay: $18-$25 per hour (based on experience)

Job Summary

We are seeking a reliable and tech-savvy Help Desk Technician to join our IT Support team. In this role, you will be the first point of contact for internal employees, providing technical assistance to keep daily operations running smoothly. You will handle incoming support requests, troubleshoot software and access issues, and assist with hardware setup and deployment.

The ideal candidate is a strong problem-solver with excellent customer service skills and the ability to work a Tuesday through Saturday schedule.

Key ResponsibilitiesTechnical Support

• Serve as the primary point of contact for internal employees via phone and ticketing system

• Troubleshoot and resolve issues related to:

  • Microsoft Office 365 (Outlook, Word, Excel, Teams)

  • Citrix virtual environments

• Perform password resets, account unlocks, and basic user administration in Active Directory

• Accurately document issues, troubleshooting steps, and resolutions in the IT Service Management (ITSM) system

Hardware & Equipment Support

• Image, configure, and prepare laptops and desktops for deployment

• Set up workstations for on-site employees and ship equipment to remote staff

• Maintain accurate inventory of hardware, peripherals, and software licenses

Required Skills & QualificationsTechnical Skills

• Experience with Windows 10/11 operating systems

• Strong troubleshooting skills with Microsoft Office applications

• Familiarity with Citrix Workspace/Receiver

• Basic understanding of Active Directory (users, computers, and groups)

Soft Skills

• Excellent verbal and written communication skills

• Ability to explain technical concepts to non-technical users

• Patient, professional, and customer-focused attitude

Education & Experience

• High School Diploma or GED required

• Associate's degree or IT certifications (CompTIA A+, Microsoft Fundamentals) preferred

• 1+ year of experience in a Help Desk, Service Desk, or IT Support role preferred

Benefits

• Health, Dental, and Vision insurance

• 401(k) with company match

• Paid Time Off (PTO)

Work Schedule

• Tuesday through Saturday

• This schedule is required to support peak operational and weekend needs

Physical Requirements

• Ability to sit for extended periods while handling support calls

• Ability to lift and move computer equipment up to 25 lbs