Job Description
Job Description
As a Policy Service Associate, you will be responsible for providing customer service to individual clients of the company while ensuring compliance with all applicable regulatory guidance.
SML supports remote work for NY, PA, NJ, MA, AL, FL, TX, OH, MN, IN, GA, AZ and NC. This position cannot be performed in the City of New York. If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you!
The level and pay rate for this position will be determined based on factors including relevant skills, experience and other qualifications.
Description of Duties & Responsibilities:
- Process absolute and collateral assignments and releases, beneficiary changes, reinstatements, face amount reductions, classification changes, rate reductions and reduced paid up processing, policy reprojections and other general service requests.
- Confer with Agents and customers by telephone and written correspondence relative to post issue service requests and questions.
- Assist on phones at peak call times.
- Keep records of customer interactions and transactions recording details of inquiries, and comments, as well as actions taken.
Required skills & experience:
- Minimum of 3 years experience in Customer Support.
- Experience in accounting or bookkeeping preferred.
- Experience in an insurance industry preferred.
- Fluency in Spanish is a plus.
- Basic knowledge of Microsoft Word and Excel.
- Excellent written and verbal communication skills.
- Excellent data entry skills.
- Ability to perform work accurately and thoroughly.
- Ability to adapt to change and work under pressure.
- Ability to take care of both internal and external customers needs.
- Ability to pay close attention to detail.
- Ability to prioritize and organize a heavy workload.
- Ability to multitask.
- Demonstrated ability to take on increasing levels of responsibility required.
- Must be dependable.
Education Required: Associates degree in business or a related field required.
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
This position can or will be performed in the State of New York, not including the City of New York
Pay Range: $18.57 to $20.07 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
About SML:
Security Mutual Life is a leading provider of life insurance, accumulation products and retirement-, business- and estate-planning services for individuals, families and businesses. Our innovative products help our clients meet their financial protection needs. Headquartered in Binghamton, New York, the Company was founded in 1886 and is recognized for its longstanding history of financial strength and stability.
We continually invest in technology. Our agents and employees are equipped with the latest tools and deliver outstanding service to our hundreds of thousands of policyholders throughout the United States.
We are committed to our neighbors and communities. Security Mutual and its employees help support a wide variety of community and charitable initiatives and organizations through our donations and service.
At Security Mutual our employees are among the Company’s most valued assets. We offer competitive salary and benefits and our work environment reflects the Company’s core values of trust, respect and integrity.
Federal & State Labor Law Posters