Job Description
Job Description
This Is How We Fly
At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
About the Role:
As an Airport Services Supervisor, you are the guiding force behind a seamless, elevated Customer experience. You’ll work alongside a passionate team of Airport Services Concierges (ASCs), ensuring every interaction—whether in the lounge, in line, or on the way to the aircraft—feels thoughtful, polished, and consistent. From prepping amenities and monitoring performance to leading with empathy and accountability, you help turn first-time flyers into loyal JSX fans.
A Day in the Life:
Every day, you set the tone for the station—ensuring your team has the tools, support, and energy to deliver remarkable service. As an Airport Services Supervisor you’ll:
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Lead and support your team of ASCs—offering coaching, guidance, and real-time feedback.
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Ensure the lounge and gate environments are impeccably clean, organized, and stocked with premium amenities.
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Coordinate with flight crews, mechanics, business partners, and FBOs to support smooth and timely operations.
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Maintain operational standards around safety, appearance, and performance—holding yourself and your team accountable to the highest standards.
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Step in and serve alongside your team during high-volume or critical periods, embodying hands-on leadership.
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Drive a culture of hospitality, ensuring Customers feel seen, supported, and celebrated from check-in to takeoff.
Why You’ll Love This Role:
- Lead with Impact: You’ll mentor a team that defines the guest experience—and set the tone for every JSX departure.
- Elevate the Experience: From lounge vibes to on-time departures, you influence every touchpoint.
- Work in Sync: You’ll partner with Flight Crews, Coordinators, and vendors to ensure a seamless operation.
- Grow in Leadership: With mentorship opportunities and exposure to high-level operations, this role sets you up for long-term success.
What Makes a Successful Airport Services Supervisor?
We’re looking for someone who is:
- A Strong Leader: You inspire confidence, coach with kindness, and lead by example.
- Detail-Oriented: You see what others miss and ensure nothing falls through the cracks.
- Adaptable: You pivot with purpose—adjusting to change while maintaining a high level of service.
- Collaborative: You work cross-functionally, bringing teams together to support a shared mission.
- Proactive: You don’t wait for things to happen—you anticipate, solve, and improve.
- Customer-Focused: You go the extra mile to ensure every guest leaves with a smile.
Requirements:
- 2+ years of airport operations experience
- Ability to lift 75+ pounds
- High school diploma or GED
- Comfortable with intermittent physical activity, including bending, reaching, and standing for long periods
- Flexibility to work early mornings, late nights, weekends, and holidays
Skills, Licenses, & Certifications:
- Current and valid Driver’s license required.
Important Safety and Security Requirements:
All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggaged security screening, and are responsible for:
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Monitoring the operational environment and reporting safety risks in real time
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Ensuring compliance with updated policies, alerts, and regulatory guidance
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Maintaining personal readiness for safety-sensitive duties
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Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
Pay & Perks:
Compensation: $55,000 to $60,000 annually. This was established after performing market research and is aligned with our approach to compensation.
- Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
- Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
- 401(k) match: 50% of your first 8%
- Generous PTO: Take time to recharge with our flexible PTO plan.
Additional Information:
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, Security Screening, etc).
JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.
Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!