Job Description
Greetings!
Welcome to TechProjects! We specialize in IT-System integration to help with some of the biggest names in the public sectors around New York state. Our company provides exceptional IT solutions for our clients, while also offering top-notch career opportunities for our employees.
At our firm, we work with a diverse range of clients, from cutting-edge startups to established industry leaders.
If you're a tech professional looking for a challenging and rewarding career, we'd love to hear from you. Our company offers competitive salaries, comprehensive benefits packages, and a range of professional development opportunities. Whether you're a seasoned veteran or just starting out in your career, we have a role that's perfect for you.
Thank you for considering our company as your potential employer. We look forward to hearing from you and discussing the exciting opportunities that await you at our firm.
Job Summary:
We are seeking a highly skilled and motivated Kronos Workforce Management (WFM) Support Specialist to join our global support team. This is a remote role focused on Level 2 and Level 3 support, requiring deep expertise in Kronos WFM (UKG), strong troubleshooting skills, and excellent communication to resolve issues, collaborate with stakeholders, and ensure uninterrupted workforce operations.
Key Responsibilities:
- Provide L2/L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.).
- Troubleshoot complex system issues, escalating to vendors or engineering as needed.
- Manage and resolve service tickets, perform root cause analysis, and document resolutions.
- Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP).
- Handle configuration changes, system patches, and upgrades.
- Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions.
- Perform regular health checks, system audits, and ensure data integrity.
- Participate in system enhancements, testing, and UAT support.
- Create and maintain clear support documentation and knowledge base articles.
- Deliver prompt, courteous, and effective communication to users and business stakeholders.
Required Skills & Qualifications:
- 7 to 10+ years of experience supporting Kronos/UKG Workforce Management systems.
- Strong hands-on experience in Timekeeping, Scheduling, Accruals, Workforce Integration Manager (WIM).
- Proven expertise in troubleshooting, root cause analysis, and resolving escalated technical issues.
- Familiarity with Kronos application architecture, job scheduler, and logs.
- Experience with interface monitoring, data flow, and integration troubleshooting.
- Solid understanding of business processes in HR and Payroll.
- Excellent communication skills – both written and verbal – to work effectively across remote teams.
- Comfortable working in a fast-paced, high-availability support environment.
- Ability to work independently with minimal supervision in a fully remote setting.
Preferred Qualifications:
- Experience with UKG Dimensions or transition/migration projects from Kronos WFC.
- Knowledge of SQL, API integrations, or reporting tools (e.g., Cognos, Power BI).
- ITIL certification or experience working in ITSM frameworks.