Parts & Service Field Operations Manager - Buffalo / Rochester, NY

Job Description

Mopar is seeking a strategic and experienced Field Operations Manager to lead a team of Area Managers across the region. This role is responsible for driving performance, fostering dealer success, and developing field talent. The Field Operations Manager will serve as a coach, facilitator, and performance leader—ensuring that Area Managers are equipped to support dealerships in achieving sales, service, and operational excellence.

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Key Responsibilities:

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• Team Leadership: Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight

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• Dealer Performance: Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives

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• Training & Development: Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed

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• Strategic Planning: Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives

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• Field Execution: Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability

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• Cross-Functional Collaboration: Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success

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• Performance Monitoring: Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets

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• Communication & Reporting: Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment

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Basic Qualifications:

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• Bachelor’s degree in Business, Automotive Management, or related field

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• 7+ years of experience in field operations, dealership management, or automotive leadership roles

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• Proven experience managing teams and driving performance across multiple locations

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• Strong leadership, coaching, and interpersonal skills

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• Frequent travel frequently across the region

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• Proficiency in performance analytics, reporting tools, and strategic planning

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Preferred Qualifications:

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• Deep understanding of Mopar products, programs, and dealer operations

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• Experience leading cross-functional initiatives and change management

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• Strong presentation and communication skills for executive-level reporting

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Salaried Employee Benefits (US, Non-Represented)

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• Health & Wellbeing: Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.

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• Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing.

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• Time Away from Work: Paid time includes company holidays, vacation, and Float/Wellbeing Days.

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• Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.

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• Professional Growth: Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.

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• Company Car & More: Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.

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Salary: $123,200 to $184,800, pay will depend on several factors including experience and location of position.