IT User Support/Services Project Manager

Job Description

Job DescriptionLHH is working with a consulting company that is looking to hire an IT User Support/Services Project Manager to join our team for a 6+ month project (very strong possibility of extension). The will be 100% remote. The ideal candidate will have at least 10 years of IT experience (ideally no more than 15), and 5 years of solid IT Project Management experience.

Our client is seeking a highly organized and motivated Project Manager to lead our IT User Support team. The ideal candidate will be responsible for overseeing projects that enhance user support services, ensuring that our IT support operations run smoothly and efficiently. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of IT support processes.

Key Responsibilities:
• Develop, implement, and manage project plans for IT user support initiatives.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Monitor project progress and adjust plans as necessary to ensure successful completion.
• Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment.
• Assign tasks and responsibilities to team members, ensuring alignment with project goals.
• Serve as the primary point of contact for stakeholders regarding project status, risks, and issues.
• Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders.
• Identify opportunities for process improvements within the IT user support function.
• Implement best practices and standard operating procedures to enhance service delivery.
• Maintain comprehensive project documentation for future reference and compliance.
Qualifications:
• Bachelors degree in information technology, Business Administration, or a related field.
• Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management.
• Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
• Strong understanding of IT support processes and methodologies (e.g., ITIL).
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
• Project Management Professional (PMP) certification is a plus.

Additional Details:
Project go live 8/5
Technical side (IT experience)
Working closely with HM
Working on conversion activities
Colleague Support
Ensuring things are on target
Project needs
IT support system for conversion
Wave 2 (Go Live August)

What are the applications to be supported?
Microsoft Teams (Proficent)
OneNote
Smartsheet

Soft Skill requirements (team fit/personality requirements)
Very Organized
Very Detailed

Pay Details: $75.00 to $100.00 per hour

Search managed by: William Staadt

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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