Client Facing Developer

Job Description

Job Description

Position Objective: The Client-Facing Developer will design and deliver technical solutions that meet client needs while serving as a key liaison between external stakeholders and internal teams. This role blends hands-on development with direct client interaction to ensure software products are effectively tailored, implemented, and supported.

Accountability: The incumbent will report to the Chief Technology Officer.

Essential Functions:

• Collaborate with customers to understand business and technical requirements.
• Design and implement custom features, workflows, and integrations using Ruby on Rails.
• Work cross-functionally with Solutions Management, Product Development, and Client Success teams.
• Write clear, maintainable code with an emphasis on reliability and reusability.
• Translate technical ideas to non-technical stakeholders, both internally and externally.
• Contribute to internal tools and documentation to streamline future client engagements.
• Advocate for the client internally by sharing insights and feedback to shape product direction.
• Troubleshoot technical issues in real time and provide thoughtful, scalable fixes.
• Provide technical support during onboarding, pilot phases, and escalations when needed.
• Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, pro-activeness, attention to detail, and the ability to maintain strict confidentiality.

Knowledge, Skills & Abilities:

• 3+ years of Rails experience
• Experience with React
• Excellent communication skills — written, verbal, and interpersonal
• Familiarity with Git workflows, CI/CD, and Agile/Scrum development.
• Comfort in a client-facing or collaborative environment with direct customer interaction.
• Previous development experience with a US healthcare related company