Client Facing Developer
COPILOT Provider Support Services LLC
New York, NY, USA
6/14/2022
Technology
Full Time
Job Description
Job Description
Position Objective: The Client-Facing Developer will design and deliver technical solutions that meet client needs while serving as a key liaison between external stakeholders and internal teams. This role blends hands-on development with direct client interaction to ensure software products are effectively tailored, implemented, and supported.
Accountability: The incumbent will report to the Chief Technology Officer.
Essential Functions:
- Collaborate with customers to understand business and technical requirements.
- Design and implement custom features, workflows, and integrations using Ruby on Rails.
- Work cross-functionally with Solutions Management, Product Development, and Client Success teams.
- Write clear, maintainable code with an emphasis on reliability and reusability.
- Translate technical ideas to non-technical stakeholders, both internally and externally.
- Contribute to internal tools and documentation to streamline future client engagements.
- Advocate for the client internally by sharing insights and feedback to shape product direction.
- Troubleshoot technical issues in real time and provide thoughtful, scalable fixes.
- Provide technical support during onboarding, pilot phases, and escalations when needed.
- Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, pro-activeness, attention to detail, and the ability to maintain strict confidentiality.
Knowledge, Skills & Abilities:
- 3+ years of Rails experience
- Experience with React
- Excellent communication skills — written, verbal, and interpersonal
- Familiarity with Git workflows, CI/CD, and Agile/Scrum development.
- Comfort in a client-facing or collaborative environment with direct customer interaction.
- Previous development experience with a US healthcare related company