REMOTE - Customer Service Representative (LOCAL CANDIDATES ONLY)
Job Description
Job Description
Now Hiring: Remote Benefit Customer Service Representative
Please Read Before Applying:
Incomplete applications will not be considered. We strongly encourage you to read the full posting carefully.
· All resumes sent must include accurate dates (month/year) for each position listed – Employment verification will be ran
· All resumes sent must include locations (city/state) for each position listed – even if position is remote a corporate headquarter city and state must be listed
· If contracted through an agency for a position both the staffing agency and company, you worked with must be listed
Location: Remote (Must live within 2 hours of specified city) – Buffalo, NY
Pay Range: $16.50/hr. after 30 days increased to $18/hr.
Schedule: Full-Time | Monday–Friday | Shifts between 7:00 AM – 8:00 PM (some West Coast roles may start at 5:30 AM)
Start Dates: First class begins August 18th. Weekly classes run through October 2025
Status: Contract-to-hire (4–6 months) with strong potential for permanent placement
About the Opportunity
We are excited to share a fully remote opportunity for a Benefit Customer Service Representative. In this role, you’ll deliver exceptional service by assisting customers with their healthcare or pension benefits via phone, email, and webchat. You’ll begin by supporting one client and may be cross-trained for others based on performance.
Application Process
1. Submit Your Resume to:
kgregory@alinestaffing.com
- Ensure your resume is accurate and up-to-date.
- Include start and end dates for all jobs (MM/YYYY format).
- Include location city and state for each position
- List the highest level of education completed (minimum: High School Diploma or GED).
2. Complete a Video Interview:
- You’ll receive a link to a self-recorded HireVue video interview.
- You will receive an email from me that gives a prep/guideline for the interview questions asked.
- Dress professionally and record in a quiet, well-lit location.
- Your responses will be the major factor in the hiring decision.
Training & Orientation
- Start Date: August 18th / Hiring class each Monday thereafter
- Orientation is onsite for equipment pickup and brief training (1-day requirement)
- Important: No time-off is permitted in the first 90 days.
Key Responsibilities
- Provide superior, empathetic customer service by phone, chat, and email.
- Accurately explain healthcare and pension benefit information in simple terms.
- Use internal systems and documentation to resolve client inquiries.
- Maintain confidentiality and uphold HIPAA and data security standards.
- Collaborate with teammates and leadership to meet service standards.
Work Hours & Flexibility
- Full-time hours during peak season (40 hours/week)
- Possible overtime available
- Off-season hours may range between 32–40 hours/week
- No weekends!
Qualifications
- High School Diploma or GED (required)
- Previous call center or customer service experience (preferred, not required)
- Strong communication and problem-solving skills
- Bilingual? Spanish or French speakers can earn an additional $0.75/hr (must be fluent)
Ready to Apply?
Send your resume to:
Kyle Gregory at kgregory@alinestaffing.com
Join a team where your customer service skills make a real impact every day!
Please Read Before Applying:
Incomplete applications will not be considered. We strongly encourage you to read the full posting carefully.
· All resumes sent must include accurate dates (month/year) for each position listed – Employment verification will be ran
· All resumes sent must include locations (city/state) for each position listed – even if position is remote a corporate headquarter city and state must be listed
· If contracted through an agency for a position both the staffing agency and company, you worked with must be listed