Desktop Support Technician (MAC Support)

Ovation Workplace Services Inc.

New York, NY, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Job Responsibilities: Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. Provide onsite and remote desktop support for OSX. Qualifications:  3-5 years of Mac support in a business environment.  Enterprise level experience preferred but would consider genius bar experience.  Mac OS should be primary experience. Windows experience is a plus but not required  Experience with all Apple devices; primarily Macs, and hands on experience with iOS devices, iPads and iPhones.  Experience working in a managed Mac environment. JAMF experience a major plus.  The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives and executive assistants.  Multitasking and the ability to remain calm under pressure.  Good decision making, quick learner, and the ability to retain information.  Methodical troubleshooting skills.  Apple Certifications are preferred but not required. Must have a a thorough knowledge of the MacOS, especially how it operates in an enterprise environment..  Provide examples of issues that the candidate has resolved to include but are not limited to: FileVault issues, password related issues, certificate/keychain issues, application issues (particularly Outlook and OneDrive), OS errors, and other issues that can occur with Macs in an AD environment.  Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and troubleshooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end user products and support elements.  Must have excellent verbal and written communications skills, as candidate will be working in a customer service environment.  Ability to travel between client’s sites.  Candidate will be tested on technical experience and ability with Apple devices and environment support.  Daily reporting to clients.  Experience with thoroughly documenting work in ticket system, such as ServiceNow. Candidate must have Apple Macintosh experience AND/OR certifications to apply for this role.