Full Time Customer Service Representative - E-commerce

Job Description

Job Description

Seeking a Full Time Customer Service Representative for our E-commerce division. We’re seeking a fast, friendly multitasker with great typing skills and a positive attitude to join our e-commerce customer service team. You’ll handle phone calls, emails, and chats—helping customers with questions, orders, and product support while keeping things organized and stress-free.

Position Summary
The Customer Service Representative (CSR) will handle a variety of e-commerce customer service inquiries through inbound and outbound calls, emails, and live chats. You will assist customers with questions, provide product and service support, resolve order issues, and ensure a positive experience at every interaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Troubleshoot and resolve product or service issues by identifying the cause, offering solutions, and following up to ensure resolution.

• Accurately log all customer interactions in the CRM system.

• Collaborate with colleagues and other departments to deliver exceptional customer support.

• Stay informed on company products, services, and policies to provide accurate information.

• Maintain a calm and positive demeanor, even during high-volume periods.

Qualifications

• 1+ year of customer service experience

• Strong multitasking and organizational skills.

• Excellent verbal and written communication abilities.

• Proficient typing skills with high accuracy.

• Problem-solving mindset and attention to detail.

• Comfortable working with computers, CRM software, and modern customer support tools.

Company DescriptionWe are a leading distributor of electronic equipment with over 45 years experience.

Company Description

We are a leading distributor of electronic equipment with over 45 years experience.