Job Description
Position: Bilingual Customer Service Representative
Location: Bronx, NY
Duration: 6 months+ Contract with high possibility of extension!!!
Pay rate $24/hr on W2
Note:
- Hybrid role. [Training will be ONSITE]
- Bilingual – Spanish & English
- Work Schedule: M-F, possibility for Saturday | 7am -330pm (40 hours/ week)
- Over-time: Yes, not mandatory but optional
- Industry Background: Customer Service - Call Center Experience - Utilities
JOB DESCRIPTION:
- High School Diploma or GED
- Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.
- Proactively make calls to customers and schedule appointments for SLI and NGD using various systems.
- Perform a high volume of administrative work pertaining to job records.
- Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems.
- Utilize various internal and external systems to reconcile any discrepancies regarding records.
- Research and resolve billing issues related to fines for failure to complete inspections.
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
Must have technical or professional skills:
- Competency in Microsoft Excel, Word, and Outlook
- Well organized, detail oriented and flexible to handle multiple assignments.
- Demonstrate a high level of accuracy, even under pressure.
- Excellent interpersonal and telephone skills.
- Demonstrate good customer service skills
- Ability to multi-task
- Bi-Lingual in Spanish
Flex skills:
- Analytical Skills
- Call Center Support
Soft Skills:
- Sit or stand to answer a phone for the duration of the workday
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
Thanks!
GURJANT "GARY" SINGH | LEAD RECRUITER
Office 925-297-5994