REMOTE Benefits Call Center Representative

Job Description

Job Description

A-Line Staffing is now hiring a Benefits Call Center Representative. This will be full time.

If you are interested in Benefits Call Center Representative Opportunity, please contact Michelle at 586-422-1171 or Mmansoor@alinestaffing.com.

Benefits Call Center Representative Hours

• Shifts: Must be flexible to work 8 hour shift between the hours of 8am-11pm
• This is a remote position; however, you must be within 2 hours of Buffalo
• You’ll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects
• No weekend shifts!

Benefits Call Center Representative Compensation

• The pay for this position is $16.50 an hour - pay increase to $18.00 an hour after 30 days
• Benefits are available to full-time employees
• A 401(k) with a company match is available for full-time employees.

Benefits Call Center Representative Responsibilities

• Guide members through benefits enrollment and assist with updates to health and/or pension plans.
• Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.
• Start on a single client account, and over time, be cross-trained to support multiple clients.
• Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
• Interpret plan documents and explain them in simple, easy-to-understand language.
• Handle confidential information responsibly in line with HIPAA and data privacy standards.

Benefits Call Center Representative Requirements

• High school diploma or GED required.
• Office, data entry, receptionist, benefits experience preferred
• Call center experience is a plus, but not required — we’ll train the right person!

If you think this Benefits Call Center Representative is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!