IT Analyst

Job Description

Job Description

ByHeart is an infant nutrition company built from the ground up to deliver real innovation on behalf of babies and parents. Our mission is simple: make the best formula in the world. That's why we studied the latest breast milk science, worked directly with suppliers we know and trust, set uncompromising quality standards, developed our own small batch blending process, built our own manufacturing facilities, and conducted a groundbreaking clinical trial. Our goal is to create a future where all parents feel amazing about feeding their baby—no matter how they do it.

When we launched our Whole Nutrition Infant Formula in March 2022, we were the first new U.S infant formula manufacturer in 15 years. Since then, we've been leading the way in a lot of ways.

We're…

• The only U.S.-made infant formula to use organic, grass-fed whole milk
• The first and only U.S. infant formula company to add the two most abundant proteins found in breast milk—alpha-lac and lactoferrin—to our ingredients list
• The first infant formula company to receive Clean Label Project's Purity Award (and we test for 700 contaminants vs the required 400)
• We ran the largest clinical trial by a new infant formula brand in 25 years—clinically proving our benefits vs a leading infant formula like:
• Less spit up
• Softer poops
• Easier digestion
• More efficient weight gain
• Enhanced nutrient absorption
• Longer stretches between nighttime feeds*

ByHeart has rapidly emerged as a leader in infant nutrition, fortifying the domestic supply chain by owning end-to-end manufacturing in 3 US facilities and ranking in the top 10% of the U.S. infant formula category within just one year. Strategic partnerships with retailers like Walmart and Whole Foods have expanded access to their premium, science-backed formula, now available in over 70% of U.S. stores.

With >$400M in funding, we're shifting the industry forward—and this is just the beginning. Help us build a future where all parents can feel amazing about feeding, by joining our growing team of >300 people that stretches across the country.

We're proud to offer competitive, family-first benefits, including but not limited to:

1. Health insurance for the whole family: medical, dental, & vision insurance covered 100%, with 90% coverage for your family.
2. Flexible paid time off: plus 12+ company holidays, and 2 floating holidays to use at your discretion!
3. 16-weeks of fully-paid parental leave and new parent support: free 1-year supply of formula, cozy feeding suites, and paid pumping time.
4. Up to 6% 401(k) Match to help you plan for your future.
5. Company equity for every employee: because when we succeed, we succeed together!

Visit our site to learn more, and check out some recent press on ByHeart:

• Entrepreneur: The Illusion of the Shelf – The Driving Force Behind Infant Formula Shortages, and What Needs to Change
• Forbes: A Startup Wanted To Make A Better Baby Formula. It Took Five Long Years.
• Business Insider: ByHeart Announces Published Data in a Scholarly Journal on Benefits of The Novel High Quality Protein Blend in Their Groundbreaking Next-Generation Easy to Digest Infant Formula
• Axios: Infant formula maker ByHeart raises $95 million
• BabyCenter: 2024 Best formula for Breastfed Babies
• New Modern Mom: The Clean Formula Moms Are Loving

*based on data from infants at approximately 4 months of age

ROLE DESCRIPTION

Reports To: Sr. Manager, IT

Location: NYC, Hybrid

Start Date: ASAP

ROLES & RESPONSIBILITIES

• Collaborate with IT team members, business owners, subject matter experts, and stakeholders to implement, manage, and support system solutions that align with business needs and security standards. Responsible for the support, maintenance, configuration, and reliable operation of computer cloud and on-prem systems, network, servers (as applicable), printers and mobile end-user devices.
• Manage provisioning of user accounts across various platforms, ensuring accurate access controls and compliance with security policies. Provide technical support for new user onboarding, handling logistics for device delivery to remote employees.
• Oversee hardware and software procurement and maintain inventory.
• Offer support to end users by addressing inquiries related to SAP and other IT systems in accordance with company policies and processes. Troubleshoot hardware and software issues by performing diagnostics, documenting problems and resolutions, prioritizing issues and assessing their impact.
• Collaborate with service providers and other teams for ongoing SAP enterprise support.
• Prepare documentation and technical specifications for planning and implementing new IT infrastructure or upgrades.
• Implement appropriate processes for data protection, disaster recovery, and failover procedures, maintain Endpoint and Network Security and Email Protection.
• Develop requirements and case for investment in applications, infrastructure and security.
• Research, evaluate and review current business processes, identifying opportunities for improvement and making constructive suggestions for change, along with possible solutions and recommending these changes to management

Skills & Qualifications

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 3+ years of network or system administration experience
• 2+ years of SAP, M365/Azure and other cloud platforms experience
• System administration and IT certifications in Microsoft, or other network related fields are a plus
• Experience with conferencing AV Solutions (Zoom) and Dropbox is a plus
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, data protection, and disaster recovery protocols
• Familiar with domain and DNS management preferred, knowledge of MX and deliverability settings a plus

The minimum annual salary for this position is $75,000 and the maximum is $90,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible to participate in our company's equity program, plus our robust medical, dental, vision, retirement, and other benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.