Job Description
Job Description
Remote Bilingual Client Service Representative (Mandarin – East Coast Residents Only)
Location: Must reside on the East Coast (New York preferred)
Schedule: Full-Time | Work Type: Remote
Make a difference from home as a Mandarin-speaking Client Service Representative supporting the New York Independent Assessor Program (NYIAP) — a statewide Medicaid initiative connecting New Yorkers to long-term, community-based care. This full-time, remote call center role is ideal for bilingual professionals fluent in Mandarin and English, passionate about public service, and eager to assist individuals navigating enrollment and healthcare options. Note: This is a fully remote position, but candidates must reside on the East Coast. New York residency is strongly preferred.
Key Dates
- Training Period: August 18 – September 12, 2025 (4 weeks)
- Start Date: September 15, 2025
- Attendance: No absences permitted during training or within the first 90 days
Work Schedule
- Monday–Friday: 8:30 AM – 8:00 PM
- Saturday: 10:00 AM – 6:00 PM (some required)
- Typical shifts may include:
- 10:30 AM–7:00 PM
- 11:00 AM–7:30 PM
- 11:30 AM–8:00 PM
Key Responsibilities
- Handle inbound calls regarding enrollment services
- Educate consumers on managed care options and assist with health plan selection
- Process enrollment and disenrollment forms accurately
- Perform mailroom support tasks as needed
- Document and track all consumer interactions in internal systems
- Escalate issues or complex inquiries to appropriate personnel
- Provide Mandarin-English interpretation as needed
- Participate in training sessions and stay up to date with program policies
Candidate Requirements
Required:
- Must reside on the East Coast (New York preferred)
- High school diploma or equivalent (college degree a plus)
- Fluency in both Mandarin and English (spoken and written)
- Minimum 2 years of experience in customer service or human services
- Typing speed of at least 35 WPM
- Strong communication, multitasking, and problem-solving skills
- Proficiency using multiple systems and working in a fast-paced, remote environment
- Dependable, punctual, and team-oriented
Preferred:
- Prior experience working in a call center environment
- Familiarity with Medicaid, managed care, or other healthcare programs
Remote Work & Equipment Requirements
This is a fully remote position, and all candidates must provide their own equipment and workspace. The following are required:
- A Windows 10 PC or macOS Catalina (10.15) or newer
- A USB-wired headset with a microphone (Bluetooth is not permitted)
- Reliable internet connection with minimum speeds of 25 Mbps download / 5 Mbps upload
- Mobile hotspots and shared public Wi-Fi are not acceptable
- A quiet, private, and distraction-free home workspace
- Ability to work effectively using a dual-screen setup or quickly navigate between systems
We are an equal opportunity employer and welcome all qualified Mandarin-speaking applicants who meet the above criteria and are ready to make an impact—remotely—from the East Coast.
Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.
At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.
Company Description
1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r\n\r\nAt 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.