Job Description
Job DescriptionWhy Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the Role
Charlie Health is seeking a strategic, execution-focused Care Strategy Senior Associate / Manager to lead the launch of new clinical offerings, expansion into adjacent service lines, and strengthen our admissions and clinical intake operations. In this highly cross-functional role, you'll collaborate with Product, Clinical, Admissions, and Analytics teams to bring programs from concept to scale. You'll design and optimize workflows, stand up pilots, and implement performance tracking to ensure each initiative – whether a new product launch or an admissions process improvement – delivers measurable impact and advances our mission to expand access to high-quality care.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Program Development & Launch
- Help in piloting and scaling new business lines, clinical programs, and adjacent services.
- Drive cross-functional planning and execution with Clinical, Admissions, Product & Engineering, and Analytics teams.
- Address execution gaps to ensure smooth transitions from pilot to full-scale launch.
- Contribute to quarterly planning and long-term roadmaps for new programs and initiatives.
- Operational Excellence & Experimentation
- Identify bottlenecks across Admissions and Care teams through data analysis.
- Design and test improvements (e.g., staffing models, QA tooling, team structures).
- Clearly communicate tradeoffs - speed vs. accuracy, scale vs. personalization, margin vs. experience.
- Performance Measurement & Analytics
- Develop KPIs and reporting to track program adoption, retention, and impact.
- Use SQL, Excel, and BI tools to analyze data, build dashboards, and create decision frameworks.
- Vendor & Partnership Strategy
- Evaluate external vendors vs. internal builds with Product & Engineering.
- Lead due diligence, assessing capabilities, integration complexity, and total cost of ownership.
- Present partnership or M&A recommendations grounded in ROI and risk analysis.
- Communication & Stakeholder Management
- Deliver concise briefs, memos, and updates to align stakeholders.
- Set timelines, ensure follow-through, and proactively unblock work to hit deadlines.
Requirements
- 4+ years of experience in investment banking, private equity, top-tier consulting, growth or public market investing, or strategy/ops at a fast-growth startup
- Bachelor's degree in Business, Finance, Economics, or similar analytical subject area
- Experience diagnosing operational bottlenecks, designing scalable solutions, and driving implementation effectively across teams
- Strong analytical acumen – expert-level Excel skills and proficiency in SQL or similar tools
- Ability to run multiple high-impact workstreams independently in a fast-paced, ambiguous environment
- Exceptional written communication—succinct, structured, and useful
- Strong bias for action, with a track record of pushing initiatives across the finish line
- Able to work a hybrid schedule of 4 days/week in our NYC office
Nice-to-Have:
- Experience in marketplace, digital health, fintech, tech-enabled services
- Familiarity with data tools like Tableau and Snowflake
- Prior experience at a high-growth startup requiring end-to-end ownership of strategic projects
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $123,000 and $150,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $136,000 and $165,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don't give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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