Job Description
Job DescriptionJob ProfileJob Title: Customer Service RepresentativeLocation: Lake Success, NY Hire Type: Contract 9 weeks Pay Range: $21/hrWork Model:OnsiteWork Shift: Monday-Friday 7:00a-7:00pmRecruiter Contact: Natalie Dunn I natalie@marykraft.com I 443-345-3303Nature & Scope:Positional OverviewAre you a detail-oriented professional with strong communication skills looking to make a meaningful impact in the healthcare field? Our client is seeking a Customer Service / Specimen Processor (Temp) to join their team on a contract basis. In this vital role, you’ll play a key part in the administrative workflow of specimen testing—handling a high volume of phone calls, coordinating with internal departments, and ensuring accurate processing and documentation of specimens for testing. If you thrive in a fast-paced environment, are comfortable on the phone, and enjoy being part of a team that supports critical medical diagnostics, we’d love to hear from you!Role & Responsibility:Tasks That Will Lead To Your Success
- Receive and log incoming specimens into the laboratory system, ensuring accuracy and completeness of documentation.
- Perform various administrative tasks including data entry, filing, faxing, and maintaining accurate records of specimen submissions and testing requests.
- Handle a high volume of phone calls from healthcare providers, clients, and internal departments to clarify specimen information, testing requirements, and submission procedures.
- Provide responsive and professional customer service to address client inquiries, resolve issues, and ensure timely follow-up on outstanding specimen or documentation needs.
- Cross-check patient and specimen information for accuracy and compliance with testing protocols and regulatory standards.
- Monitor and update the status of specimens throughout the processing workflow, escalating any delays or discrepancies to appropriate staff.
Skills & ExperienceQualifications That Will Help You Thrive
- 1 plus year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office-setting environment using the telephone and computer as the primary instruments to perform job duties.
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience.
- Authorization to work in the United States
- Prior stable work experience
- Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
Physical Requirements and Work Environment: - Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer/
- Service center environment with moderate noise level due to Representatives talking, computers