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IT Help Desk Technician

NYC IT Inc
locationNew York, NY, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job Description

  • 2+ years of hands-on PC and mobile device support experience
  • Expert level knowledge of installing and maintaining Microsoft Windows 10 operating system
  • Knowledge of installing and maintaining Microsoft 365 on multiple computers.
  • Demonstrated ability to troubleshoot and resolve PC and smartphone issues promptly
  • Ability to document work done and provide work reports to supervising staff.
  • Expert level knowledge of installing and maintaining Android OS on Samsung smart phones and tablets.
  • Expert level knowledge of Manage Engine ServiceDesk+ ticketing and inventory management system.
  • Conceptual knowledge of MDM/UEM systems
  • Ability to work in a team with diversely skilled staff
  • Ability to multi-task according to priority is essential in the fast-paced environment at ACS OIT.
  • Ability to interface with multiple vendors to resolve technical issues beyond getting call-in warranty support.

The following skills and experience are preferred:

  • Experience with PC’s, laptops and smartphones that are subject to state and federal oversight compliance requirements.
  • General IT support technician and customer service experience
  • Expert level knowledge of Microsoft Excel
  • Flexibility to work extra hours if requested and approved by Agency management.
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