Job Description
Job Description
Captions is the leading AI video company—our mission is to empower anyone, anywhere to tell their stories through video. Over 10 million creators and businesses have used Captions to simplify video creation with truly novel and groundbreaking AI capabilities.
We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. As an early member of our team, you’ll have an opportunity to have an outsized impact on our products and our company's culture.
Our Technology
Mirage Announcement our proprietary omni-modal foundation model
Seeing Voices (technical paper) generating A-roll video from audio with Mirage
Mirage Studio for generating expressive videos at scale
"Captions: For Talking Videos” available in the iOS app store
Press Coverage
Lenny’s Podcast: Interview with Gaurav Misra (CEO)
Latest Fundraise: Series C Announcement
The Information: 50 Most Promising Startups
Fast Company: Next Big Things in Tech
Business Insider: 34 most promising AI startups
TIME: The Best Inventions of 2024
Our Investors
We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.
** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)
We do not work with third-party recruiting agencies, please do not contact us**
About the role:
We’re looking for our very first strategic and relationship-driven Customer Success Manager to join our Sales team. In this role, you’ll serve as the primary point of contact for a portfolio of key customers, helping them realize value through our platform while ensuring long-term satisfaction, retention, and growth. You'll act as a trusted advisor, aligning our product capabilities with customer goals, and working cross-functionally to deliver a seamless customer experience. This is a high-impact role where your contributions will directly shape customer outcomes and business success.
Key Responsibilities:
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Own Customer Relationships: Manage and grow relationships with strategic accounts, cultivating champions and engaging stakeholders across all levels of the organization
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Drive Product Adoption: Develop and implement enablement strategies that increase customer adoption, engagement, and long-term value realization
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Act as Strategic Advisor: Guide customers in aligning our platform with their business goals and evolving needs, providing consultative support and best practices
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Commercial Management: Lead renewal processes, negotiate contract terms, and identify upsell opportunities to meet revenue and retention targets
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Enable Customer Success: Deliver training and education tailored to customer maturity and use cases; create scalable experiences that drive product fluency
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Collaborate Cross-Functionally: Partner with Sales, Product, Engineering, Support, Legal, and Customer Success teams to deliver a cohesive and impactful experience
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Influence Product Strategy: Channel customer feedback to internal teams to shape the product roadmap and improve overall customer experience
Requirements:
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4+ years of experience in Account Management, Customer Success, or a similar customer-facing role in a B2B SaaS or tech
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Proven success managing accounts and driving renewals and expansions
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Strong communicator who can influence both technical and executive stakeholders
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Analytical and data driven, with a bias toward insight-led action
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Adaptable, proactive, and thrives in fast changing environments
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Builds trust through transparency, accountability, and customer focus
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Curious, humble, and committed to continuous improvement
Benefits:
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Comprehensive medical, dental, and vision plans
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401K with employer match
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Commuter Benefits
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Catered lunch multiple days per week
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Dinner stipend every night if you're working late and want a bite!
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Doordash DashPass subscription
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Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)
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Multiple team offsites per year with team events every month
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Generous PTO policy
Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note benefits apply to full time employees only.
Compensation Range: $120K - $150K