Multi-Level Retail Sales and Operations Director
Job Description
Job Description
Lead Markets. Coach Talent. Drive Performance.
At EWC Growth, we know that our Regional Directors don’t just oversee centers — they build the foundation for our company’s growth and culture. As one of the largest and highest-performing franchisees of European Wax Center, we’re looking for a senior field leader with a proven track record in multi-unit operations, sales performance, and team development.
If you're a strategic, hands-on, and people-first leader who knows how to build strong teams, train high-performing managers, and deliver consistent results — this is your opportunity to make a big impact across a growing brand.
What You’ll Do as a Regional Director
As a Regional Director, you’ll oversee the performance, training, and leadership of multiple centers — ensuring operational consistency, sales execution, and exceptional guest experiences.
You will:
- Lead, mentor, and hold accountable a team of Center Sales Directors and Assistant Managers across a designated region
- Set and execute sales strategies, monitor KPIs, and lead the team in hitting revenue goals
- Provide in-field coaching and sales training — from front desk scripting to Wax Pass conversion
- Conduct regular center visits, team audits, and operational check-ins
- Ensure compliance with all brand, operational, HR, and safety protocols
- Lead regional performance reviews, recognition programs, and team goal planning
- Partner with the executive leadership team to align local execution with broader business goals
- Manage staffing, training plans, and leadership pipelines across all locations
- Travel regularly between centers to provide visibility, guidance, and direct support
Who We’re Looking For
You’re a performance-driven people leader who thrives in fast-paced, service-based environments — and knows how to make things happen through structure, accountability, and inspiration.
You’ll be a great fit if you have:
- 7+ years of experience in multi-unit leadership (retail, salon/spa, hospitality, or franchise preferred)
- Expertise in sales leadership, team training, and field operations
- A proven track record of growing revenue and developing leaders
- Hands-on experience with goal-setting, performance management, and KPI coaching
- Ability to communicate with clarity, give actionable feedback, and lead by example
- High emotional intelligence, resilience, and a passion for guest service
- Strong organizational and time management skills
- Ability to travel frequently (up to 50%) across your assigned markets
- Bachelor’s degree in business, retail, or a related field preferred (not required)
Salary & Benefits
We believe exceptional leaders deserve exceptional rewards.
- Base Salary: $95,000–$110,000/year (depending on experience) and Monthly Performance Bonus
- Travel Reimbursement + Expense Card
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off + Paid Holidays + Paid Parental Leave
- Company-Paid Life & Disability Insurance
- Complementary Waxing Services + 50% Off Retail Products
Why You’ll Love Leading at EWC Growth
Where Strategy Meets Beauty, and Leadership Shapes Lives.
- You’ll be the coach, culture builder, and sales driver for a top-tier brand
- You’ll work with ambitious, passionate leaders — and help them grow
- You’ll see your work pay off in real time — through center success and team development
- We’re big on accountability — and even bigger on celebrating wins
- You’ll have the support of a driven corporate team who shares your vision
Physical & Travel Requirements
This role requires the ability to:
- Travel across multiple states/markets weekly by car, train, or air
- Visit centers regularly, which involves standing/walking for long periods
- Occasionally lift and transport up to 25 pounds
- Use digital tools to manage reporting, communication, and training
- Reasonable accommodations may be made for individuals with disabilities
About EWC Growth
European Wax Center (EWC) is the #1 waxing brand in the beauty industry, with over 1,000 locations nationwide. Known for delivering consistent, high-quality services and empowering confidence through smooth skin, EWC has set the standard in waxing and skincare.
EWC Growth (EWCG) is one of the largest and most successful franchise groups in the EWC network, operating 50+ centers across five states. Our mission is to positively impact everyone who walks through our doors—guests and associates alike. We’re obsessed with performance, passionate about leadership, and serious about creating opportunities for growth at every level.
Equal Opportunity Employer
We are committed to fostering a workplace where diversity is celebrated, equity is the standard, and inclusion is a daily practice. Every team member should feel valued, respected, and empowered to bring their full self to work. All employment decisions are based on merit, qualifications, and business needs.
Build Leaders. Drive Growth. Leave a Legacy.
Apply now at https://ewcgrowth.com/work-with-us/ or upload your resume.
Your next chapter in leadership starts right here.