Customer Growth Advisor

Job Description

Job Description

Since 1964, we have been the world’s largest supplier of fudge making equipment, ingredients, and marketing expertise. If you ever go on vacation (and we hope you do!), you’ve probably seen and maybe purchased our fudge. Since our fudge is always made fresh in each retail store (and sold under the retailer’s own name), we are the best kept secret in retail confectionary. With a strong presence in numerous countries and a vast network of retailers, including well-known establishments in the tourism sector, we are committed to delivering outstanding products and services.

Our company culture fosters growth and embodies the "Hungry, Humble, Smart" philosophy. We seek individuals who are driven, self-motivated, and always eager to learn and do more. Being humble, our team members prioritize the team over self and lack excessive ego or concerns about status. Additionally, they possess strong interpersonal skills, enabling them to work effectively with others. We value a strong work ethic and a positive & vibrant work environment.

Are you someone who thrives on building relationships, solving problems, and helping others succeed? We’re looking for a Customer Growth Advisor who’s ready to make a meaningful impact by guiding small business owners toward smarter decisions and stronger outcomes.

In this in-person role, you won’t just be answering questions—you’ll be forging long-term partnerships face-to-face and virtually. You’ll use insight, empathy, and business acumen to help our customers unlock their full potential. Your ability to listen deeply, communicate clearly, and guide thoughtfully will be essential in empowering customers to grow with confidence.

This position is based on-site at our headquarters and includes occasional travel to support field initiatives, customer visits, or internal team collaboration. If you’re naturally curious, proactive, and energized by meaningful conversations that drive action, this opportunity offers the chance to make a difference—while growing your own career in a collaborative, mission-driven environment.

What You'll Do

• Build Trusted Relationships: Become a strategic partner for each customer by understanding their goals, offering thoughtful guidance, and supporting their success every step of the way—both in-person and virtually.
• Identify Opportunities: Evaluate customer needs and surface new ideas that help them grow. You’ll think like a business owner—proactively identifying areas to improve results.
• Deliver Strategic Support: Guide new and existing customers through structured support programs designed to strengthen their performance and long-term success.
• Promote Best Practices: Help customers adopt proven methods for success through clear, persuasive, and tailored recommendations.
• Resolve Issues Efficiently: Be the calm, confident presence customers can rely on to address concerns quickly and thoroughly.
• Collaborate Cross-Functionally: Partner with internal teams to follow up on customer visits, close the loop on support needs, and ensure alignment across touchpoints.
• Use CRM Tools Effectively: Track conversations, insights, and progress using our CRM platform to ensure nothing falls through the cracks.
• Monitor Performance Trends: Review customer performance data and industry insights to inform your approach and continuously improve outcomes.
• Travel Occasionally: Attend team meetings, customer sessions, or site visits as needed to provide high-impact support and maintain strong partnerships.

What You'll Bring

• Excellent communication skills across in-person, phone, video, and messaging platforms
• A track record of success in a customer-facing or client-support role
• The ability to influence decisions with insight, empathy, and professionalism
• Comfort using digital tools and systems to manage relationships and share insights
• A proactive mindset, fueled by curiosity and a drive to help others
• Confidence in presenting ideas and offering product or service guidance in both physical and virtual formats
• Ability to manage multiple priorities, stay organized, and meet deadlines
• High attention to detail, along with big-picture thinking
• A positive, team-first attitude and a strong work ethic

Requirements

• High School Diploma (or equivalent) required
• Experience in a service-oriented, customer-focused role
• Demonstrated success meeting performance objectives
• Ability to work both independently and collaboratively in a fast-paced, in-person environment
• Willingness and ability to travel occasionally for meetings, customer visits, or special projects

As an integral member of our team, you will enjoy a comprehensive benefits program that includes:

• Competitive Salary
• Paid Time Off Plan and Paid Holidays
• Medical, Dental & Vision Insurance
• Company Paid Long Term Disability Insurance
• Flexible Spending Accounts (FSA) for Health and/or Dependent Care Expenses
• Length of Service Awards
• Employee Assistance Program (employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being).
• 401(k) Plan
• Life/AD&D Insurance

What makes Calico different from other companies?

• Ice Cream Fridays during fair weather months
• On-Site Gym including free fitness classes and personal training with a professional trainer
• Flu Shot Clinic held annually on-site
• Birthday & Holiday Celebrations held to foster fun and team interaction
• Employee Appreciation Events with great food, fun and team building for all team members and their families
• Charity Drives are held throughout the year to give all Calico team members an opportunity to support our local community
• Sporting Event ticket raffles to NY Islanders Hockey and US Tennis Open. We have season tickets to both!
• Employee Referral Program financially rewards employees for referring qualified new hires to Calico 
• And, of course…Plenty of the Best Fudge You’ve Ever Tasted!

Want to make your world a little sweeter? Come join the Calico Cottage, Inc. team!

Job Type: Full-time/Hourly

Work Location: Amityville, NY

Travel: 15-25% (This may increase, or decrease based on the needs of the business)

Salary: $26/Hour ($54,000) - $30/Hour ($62,400)

Calico Cottage, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.