Amazon Connect Designer/Developer Consultant-

Vertical Relevance

New York, NY, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Summary
Vertical Relevance is looking for an Amazon Connect Consultant to join our team. This person is responsible for the end-to-end planning, building, and deploying of software systems. He/she will be able to drive the programming of well-constructed, testable code.
As an Amazon Connect Consultant, you will implement technical solutions as part of a team for customer engagements. This role requires strong teamwork, communication, patience and organizational skills needed to drive customer success.
At Vertical Relevance we deliver with excellence through teamwork, automating everything, constantly learning and taking ownership for the outcomes our customers experience. Are you ready to join the team?
Responsibilities
Help customers shape their journey to adopting the cloud and provide our customers with technical and strategic guidance on their “cloud journey”.

Consult, plan, design, and implement Data solutions on the cloud customers
Lead Design & Development: Act as a senior architect and developer, guiding the design and implementation of Amazon Connect solutions.
Contact Lens Expertise: Deep integration experience with Contact Lens for sentiment analysis, transcription, and analytics.
Data Stream Mastery: Strong understanding of the data streams and event flows published by Amazon Connect (e.g., contact trace records, real-time metrics).
Independent Execution: Expected to work autonomously, making architectural decisions and driving implementation.
Support solution development by conveying customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend expansion of capabilities through enhanced and new offerings.
- Assist with technical briefs that document solutions
- Assist with reference architecture implementations
Support internal and external brand development through thought leadership:
- Work with Marketing/Alliances to write blog posts
- Work with Marketing/Alliances to develop internal case studies

Qualifications

7+ years' experience with Amazon Connect and Solution Architect: Design, Development, Configuration, routing profiles, contact flows, and integrations.
Contact Lens: Experience with analytics, transcription, and sentiment scoring.
AWS Services: CloudFormation, SQS, SNS, MSK, Lambda, S3, DynamoDB, Kinesis, and CloudWatch.
Data Engineering: Ability to work with streaming data, Apache Kafka,
Programming: Proficiency in Python, Node.js, or similar for Lambda functions and integrations.
Security & Compliance: Understanding of data privacy, especially in contact center environments.

Sample Activities You’ll Do

Assist Customer in building out a framework for data collection, data ingestion and catalog, data storage and data serving designed to optimize the efficiency in which information is accessed, curated, served and analyzed from up to two on-premises data sources.

Build Ingestion and Orchestration Ingestion
Based on Customer’s ingestion requirements provided. Assist Customer with building a reusable ingestion framework to onboard new data quickly based on one data source example.

Assist Customer with designing and building robust data ingestion solutions using monitoring, logging and alerting service with retry capabilities.
Proven experience implementing Amazon Connect in enterprise environments.
Strong analytical skills to interpret Contact Lens data and drive insights.
Ability to lead technical discussions and mentor junior developers.
Comfortably working remotely and independently.
Assist Customer with server-less approaches where if applicable for the ingestion.
Assist Customer with building the framework for managing data updates to data stored in objects on Amazon S3.

Orchestration
Based on Customer’s ingestion, orchestration and operational requirements. Provide general best practices to Customer for implementing an extensible and supportable orchestration framework for onboarding data to lambda architecture for a representative data source.

Relevant Technical Tools

Primary Languages - Python, JS
Tooling, Services & Libraries – Amazon Connect, Contact Lens

Relevant AWS Services

AWS Infrastructure Scripting – CloudFormation, AWS CLI, AWS CDK
AWS Storage Services – S3
AWS Compute Services – Lambda, Batch
AWS Database Services – RDS, DynamoDB, Redshift, Aurora, Neptune
AWS Networking Services – VPC
AWS Management and Governance Services – CloudTrail, Service Catalog
AWS Analytics Services – Athena, EMR, Kinesis, Glue, Lake Formation, Data Pipeline
AWS Security, Identity, Compliance Services – IAM
AWS Application Integration Services – Step Functions

The Company
Vertical Relevance was founded to help business leaders drive value through the design and delivery of effective transformation programs across people, processes, and systems. Our mission is to help firms at any stage of their journey develop custom solutions for success and growth. We provide a full range of services from strategy and design through to implementation and training. Our collective industry expertise is our greatest asset - our professionals have an average of 20+ years’ experience within Financial Services, across Wealth Management, Asset Management, Insurance, and Banking. Within our Customer Experience practice, we add complementary industry expertise (technology and media) synergizing the most relevant and successful customer trends. We focus wholly on your success by first rigorously assessing your business and technology challenges, and then right-sizing solutions that provide a meaningful ROI. With our industry experts hitting the ground running and focusing on nimble, quality delivery, we can see rapid, tangible improvements with our clients in productivity and effectiveness. When it makes sense for your company, we leverage our product partnerships in the areas of CRM, Sales Acceleration, Predictive Analytics, Digital Knowledge Management, and Cloud Transformation.
Vertical Relevance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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