Job Description
Job DescriptionCompany Description
OUR STORY:
Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.
OUR CODE:
We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.
If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.
Job Description
As an Inside Sales Membership Advisor, you are an Equinox brand ambassador. In this role, you are the first point of contact for prospective members engaging with our brand through digital channels. You are passionate about health, fitness, and wellness, and you thrive on helping others unlock their potential. Your role is centered on managing inbound digital leads, building meaningful relationships over the phone, and guiding prospects through a seamless sales journey.
With expertise in relationship-based sales, you excel at active listening, empathy, and clear communication to understand the unique needs of each prospect, so you can provide a truly personalized and tailored approach. You are adept at tracking, managing, and nurturing leads effectively across email, phone, and SMS. You will need a high paced attitude to manage a large number of leads, while also providing a personal, luxury touch. Supported by the Centralized Sales Manager, you will work to achieve individual sales and inside sales goals while delivering an exceptional customer experience.
We are committed to your growth and development. Through our industry-leading training programs, you will refine your sales skills, master relationship-building techniques, and learn to manage digital leads with precision.
You will use Salesforce to track and manage your pipeline, ensuring that no lead is left behind. Your success will be measured by your ability to meet or exceed individual sales goals and to work with the in-club team to meet assisted sales targets.
What You’ll Be Doing:
Sales Outreach
- Manage and convert inbound digital leads into memberships and ancillary service packages
- Build strong, lasting relationships with prospective members through proactive and regular communication via phone, email, or text
- Actively listen to prospects to understand their needs and recommend tailored solutions
- Achieve or exceed individual sales goals, in-club assisted sales, renewals, and ancillary service targets
- Collaborate with the General Manager and Regional Sales Director to refine sales strategies and tailor outreach to each lead
Organizational skills
- Manage a large pipeline of digital leads and ensure high touch
- Book appointments for leads that are interested in visiting our Clubs
- Curate a luxury purchasing experience for inbound leads
- Collaborate with in-club sales teams to support
Lead management
- Use Salesforce and other digital tools to track, manage, and nurture leads effectively
- Conduct follow-ups with leads to ensure a seamless and personalized sales experience
Brand ambassadorship
- Act as a brand ambassador, embodying Equinox’s commitment to excellence and personalized service
- Gather feedback from new members to continuously improve the sales process and member experience
- Stay knowledgeable about all club services, programs, and products to provide accurate information to prospects
Qualifications
What You Bring
- Previous experience in an inside sales environment with track record of meeting and exceeding targets.
- Strong interpersonal and communication skills, with a focus on active listening, empathy, and problem solving
- Ability and excitement to work in a fast-paced sales environment while balancing a high-touch personalized customer experience
- Familiarity with managing digital leads and using CRM tools like Salesforce
- Confidence in working within an incentive-based compensation structure
- Enthusiastic, personable, and friendly disposition
- Passion for health, fitness, and wellness
- Strong organizational and time management skills
- Ability to work a minimum of 40 hours per week, including evenings and weekends (must be able to work the last 4 days of each month)
Key Skills:
- Sales strategy development and execution, particularly with digital lead management
- Experience with digital and phone sales, experience in luxury industry preferred but not required
- Team player with ability to collaborate with colleagues towards a common goal
- Customer relationship management (CRM) tools (e.g., Salesforce). Data analysis and performance tracking
- Strong presentation and sales capabilities
- Ability to thrive in a fast-paced, dynamic environment
Pay Transparency: $16.50 Hourly. Variable bonus and commission plans allow for a potential total compensation of $80,000-$100,000 for reaching sales targets.
Additional Information
How to Apply:
This role is ideal for someone who thrives in a digital-first sales environment, values relationship-building, and is excited to help others achieve their fitness and wellness goals. If you’re ready to bring your passion for sales and your expertise in managing digital leads to a dynamic team, we’d love to hear from you!
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
- We offer competitive salary and benefits
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.