Job Description
Job Description
Director of Coordination
Full-Time | On-Site | Boro Park, Brooklyn
110-120K
We are seeking a dynamic, emotionally intelligent Director of Coordination to lead and mentor a high-performing, multilingual team responsible for caregiver scheduling, communication, service coverage, and incident resolution. This is a hands-on leadership role that requires strategic thinking, strong management skills, and a passion for guiding teams to excellence.
You'll be at the heart of our coordination department—driving operational efficiency, ensuring quality service delivery, and fostering a culture of accountability and collaboration that directly impacts caregiver success and client satisfaction.
Key Responsibilities:
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Lead, support, and inspire a team of coordinators overseeing caregiver scheduling, daily service delivery, and client communication.
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Ensure full shift coverage, including proactive management of last-minute or emergency staffing changes.
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Develop and enforce workflows for accurate and timely caregiver-patient matching.
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Monitor and uphold service quality in alignment with DOH regulations and agency standards.
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Oversee payroll preparation and documentation accuracy while maximizing billable hours.
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Implement systems for efficient communication, documentation, and visit confirmation tracking.
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Resolve incidents, grievances, and service disruptions with a calm, solution-oriented approach.
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Serve as a visible leader—accessible to staff and capable of making sound decisions under pressure.
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Collaborate cross-functionally with HR, compliance, and QA teams to improve internal processes and ensure audit readiness.
Required Qualifications:
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Home care coordination experience required, with solid knowledge of LHCSA regulations and Medicaid eligibility/ineligibility.
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Minimum 3 years' leadership experience, ideally managing a multicultural team in a high-volume, fast-paced environment.
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Demonstrated ability to mentor and coach staff, hold team members accountable, and have direct but empathetic conversations.
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Proven success in caregiver scheduling, incident handling, and service continuity.
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Tech-savvy and highly organized; comfortable using Microsoft Office, spreadsheets, coordination platforms, and ticketing tools.
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Strong interpersonal, written, and verbal communication skills.
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Experience with service documentation, incident reporting, audits, compliance, and plan of correction development.
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Ability to analyze operational reports (missed visits, overtime, coverage gaps) and take effective, timely action.
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Committed to full-time, on-site work with after-hours availability for urgent matters.
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High emotional intelligence, cultural sensitivity, and a proactive, can-do attitude.
Preferred Qualifications:
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Experience with waiver programs, start-ups, or contract/service expansions.
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Spanish and/or Yiddish fluency strongly preferred.
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Skilled in Excel, Smartsheet, or similar tools.
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Experience in recruitment, caregiver engagement, and retention strategies.
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Background in developing or leading QA, training programs, or internal audits.
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Comfortable working with diverse client populations and developing culturally responsive workflows.
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Has created or contributed to SOPs, policy manuals, coordinator handbooks, or training materials.
Email resume to: nechi@maiplacement.com