Job Description
Job Description
Title: WebEx Network Administrator – (Subcontract at an NRI)
Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.
Position Overview:
Our client is seeking a seeking a skilled and proactive Network Administrator to manage and administer our client’s Webex Calling and Webex Contact Center environment. The ideal candidate will have hands-on experience with Cisco Cloud Calling technologies and a strong understanding of network and voice architecture.
Key Responsibilities:
· Administer Webex Calling architecture and Control Hub setup
· Manage PSTN, dial plans, trunk/route groups, and call routing
· Deploy services across multiple locations and networks
· Configure MPP phones, local gateways, and firewall settings
· Support advanced features: call queues, voicemail, hunt groups, auto attendants
· Manage users, devices, virtual lines, DECT networks, and hoteling
· Administer Webex Contact Center agents and queues
· Use analytics and troubleshooting tools to monitor and resolve issues
· Document configurations including technical specifications, network diagrams, and operational procedures.
Required Qualifications:
· Bachelor’s degree or equivalent combination of education and experience.
· Experience with Webex Calling and Contact Center administration
· Strong knowledge of VoIP, SIP, and cloud telephony
· Familiarity with Cisco Control Hub, MPP phones, and gateways
· Proficient in dial plan and call routing configuration
· Skilled in troubleshooting and performance monitoring
· Excellent communication and documentation abilities
· Cisco certifications (CCNA, CCNP Collaboration) preferred