Job Description
Job Description
Position Summary:
The Operations Intern will assist with the daily functions of a boutique hospitality and property management company. This role is essential in supporting a smooth guest experience, coordinating team communications, and maintaining operational efficiency across multiple properties. The intern will be involved in both front desk support and backend administrative tasks, working approximately five shifts per week
Key Responsibilities
Front Desk & Morning Operations
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Support daily property routines and guest readiness
Assist with guest inquiries and resolve minor issues during shift hours -
Monitor digital platforms (email, booking channels, messaging apps) for overnight activity and respond as needed
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Update and distribute cleaning schedules to housekeeping teams via internal communication channels
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Process reservation payments and coordinate with the central reservations team on payment follow-ups
Daily Operational Support
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Manage check-in and check-out workflows for assigned properties
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Respond to booking inquiries and guest messages on major platforms (e.g., Airbnb, Expedia)
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Coordinate with housekeeping staff to ensure daily turnover accuracy
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Maintain and update occupancy, revenue, and guest experience metrics
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Assist with updating property management tools and task trackers
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Order and document purchases needed for housekeeping staff
Weekly & Monthly Administrative Tasks
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Prepare weekly performance reports (e.g., occupancy, ADR, guest ratings)
Submit recurring orders for guest amenities and supplies
Draft and send guest communication templates (arrival reminders, review requests, etc.)
Participate in light research for property design and improvement projects -
Post guest reviews and feedback on appropriate platforms
Requirements
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Strong verbal and written communication skills
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Highly organized with attention to detail
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Ability to work both independently and collaboratively
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Comfortable navigating multiple platforms and tools (e.g., property management systems, project management apps, guest messaging platforms)