Job Description
Job Description
Job Profile
Job Title: Customer Service Representative
Location: Lake Success, NY
Hire Type: Contract 9 weeks
Pay Range: $21/hr
Work Model: Onsite
Work Shift: Monday-Friday 7:00a-7:00pm
Recruiter Contact: Natalie Dunn I natalie@marykraft.com I 443-345-3303
Nature & Scope:
Positional Overview
Are you a detail-oriented professional with strong communication skills looking to make a meaningful impact in the healthcare field? Our client is seeking a Customer Service / Specimen Processor (Temp) to join their team on a contract basis. In this vital role, you’ll play a key part in the administrative workflow of specimen testing—handling a high volume of phone calls, coordinating with internal departments, and ensuring accurate processing and documentation of specimens for testing. If you thrive in a fast-paced environment, are comfortable on the phone, and enjoy being part of a team that supports critical medical diagnostics, we’d love to hear from you!
Role & Responsibility:
Tasks That Will Lead To Your Success
· Receive and log incoming specimens into the laboratory system, ensuring accuracy and completeness of documentation.
· Perform various administrative tasks including data entry, filing, faxing, and maintaining accurate records of specimen submissions and testing requests.
· Handle a high volume of phone calls from healthcare providers, clients, and internal departments to clarify specimen information, testing requirements, and submission procedures.
· Provide responsive and professional customer service to address client inquiries, resolve issues, and ensure timely follow-up on outstanding specimen or documentation needs.
· Cross-check patient and specimen information for accuracy and compliance with testing protocols and regulatory standards.
· Monitor and update the status of specimens throughout the processing workflow, escalating any delays or discrepancies to appropriate staff.
Skills & Experience
Qualifications That Will Help You Thrive
· 1 plus year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office-setting environment using the telephone and computer as the primary instruments to perform job duties.
· An education level of at least a high school diploma or GED OR 10 years of equivalent working experience.
· Authorization to work in the United States
· Prior stable work experience
· Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
· Ability to navigate a computer while on the phone
· Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
· Ability to remain focused and productive each day though tasks may be repetitive Physical Requirements and Work Environment:
· Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer/
· Service center environment with moderate noise level due to Representatives talking, computers
Company DescriptionMary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.
We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.
Company Description
Mary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.\r\n\r\nWe’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.