Job Description
Job Description
I have a long term contract opportunity for one of our top tier investment banks in Midtown Manhattan. This role will have Executive level/White Glove responsibilities working with C-Level executives and leadership teams.
$60-$65/hr
3 days onsite in Midtown
*** No 3rd Parties ***
Responsibilities:
- Perform testing and monitor desktop performance and provide performance statistics and feedback to Workplace Technology Service Manager.
- Receive and respond to incoming calls, pages, and/or emails regarding Workplace Technology (desktops/laptops, mobile phones, etc.)
- Set up all new hardware and software and train new users.
- Assist organization with developing, maintaining and promoting procedures, policies, reports, and other documentation for contribution to the Enterprise Knowledge base for the Enterprise Service Desk and Workplace Technology Support Team to drive first call resolution rates.
- Perform onsite analysis, diagnosis and resolution of simple to more complex desktop problems.
- Install, configure, test, maintain, monitor and troubleshoot end-user workstations, related hardware and software. Ensure all physical desktop connections (i.e. Ethernet jacks, telephone ports, connections between PC's and peripherals, etc.) are in proper working order.
- Supports the onboarding and offboarding processes including client-based equipment provisioning and creating and managing user accounts & permissions.
- Support the client-based equipment refresh cycles, including PC, mobile phones, and peripheral upgrades for existing end users.
- Owns, organizes, and executes the equipment lease returns process.
- Manage internal and external IT inventory and ensure adequate supplies are on hand.
- Identify tasks and processes that can be improved to ensure IT and end users are as efficient as possible.
- Provide technical support and problem resolution to Service Desk staff.
- Partners with the AV Support & Infrastructure architects to set up and manage conference room equipment. Troubleshooting and identifying appropriate solutions.
- Works closely with customers to deliver an excellent meeting, conference, and working experience using Teams and Zoom.
- Partners with AV Support to manage the meeting events calendar and provide support for live events and town halls both on site and remote.
Qualifications:
- Experience implementation/managing desktop in a Microsoft Windows environment, imaging, patching, software deployment and related technologies.
- Experience installing software, patches, updates on Desktops and Laptops.
- Experience with Windows, OS X, iOS, and Android operating systems.
- Knowledge of Apple hardware, Mac OS X, IOS iPhones and iPads is required.
- Strong background in troubleshooting and superior analytical skills supporting users in a Windows environment on multiple client computing platforms, i.e. Physical and Virtual Workstations, and Citrix
- Ability to communicate effectively/consistently and develop respectable working relationships with other coworkers, Service Owners, and Executive Staff is essential.
- Customer oriented, a positive, team-oriented attitude, flexibility, and understanding of the business issues driving the need for information technology, and solid work ethic is expected.
- Excellent verbal and written communication skills. The ability to interact with all levels of the organization and communicate clearly and concisely, both orally and in writing.
- Strong organizational skills including the ability to set shifting priorities and meet deadlines/adaptability/flexibility.
- Capable of resolving the most complex problems/tasks.
- Advanced knowledge of Microsoft Systems Center Configuration Manager concepts and reporting and working knowledge of Active Directory.
- Ability to be a team player and promote the value of the support team's services.
Lori Sklarski
Senior Technical Recruiter, PRI Technology
Lori.sklarski@pritechnology.com
Direct:(973)-354-2797
Office: 973.732.5454 x27
Cell: 973.432.9968