Veterinary Reception Evening Position

Job Description

Job DescriptionDescriptionWest Hills Animal Hospital & 24hr Emergency
At West Hills Animal Hospital & 24hr Emergency, we’re committed to providing gold-standard veterinary care day and night. As a full-service hospital with around-the-clock emergency services, we support pets and their people whenever they need us. If you're an animal lover who thrives in a fast-paced environment and enjoys being part of a high-energy, compassionate team—we want to hear from you!
About the Role:
We’re looking for a dependable and personable Veterinary Receptionist to join our evening team. You’ll be the warm, welcoming face clients see when their pet needs care—whether it’s a routine visit or an emergency situation. This role is essential to ensuring smooth communication, efficient scheduling, and compassionate client service during our critical after-hours shifts.
Some of the responsibilities you will own in this role:

• Greet clients and their pets with warmth and professionalism
• Answer multi-line phones, schedule appointments, and gather detailed medical history
• Check in emergency and urgent care cases with compassion and efficiency
• Communicate clearly with veterinarians and technicians about incoming patients
• Process invoices and payments accurately
• Handle prescription and food requests per doctor instructions
• Maintain accurate electronic medical records
• Contribute to a clean, calm, and well-organized front desk
• Support a collaborative, team-based hospital culture

Note: Additional responsibilities may be assigned as hospital needs evolve.
Preferred Qualifications

• Previous experience in a veterinary or medical receptionist role is a plus
• Comfortable working evening hours and supporting emergency care teams
• Excellent customer service and communication skills
• Strong attention to detail and the ability to multitask
• Proficiency with computer systems and veterinary software (or willingness to learn)
• Calm under pressure and always kind—to pets and people
• Passionate about animals and their well-being

Benefits

• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development