Job Description
Job Description
Job Title:
Chief Operating Officer (COO) – Behavioral Health Clinics
Role Summary:
An outstanding opportunity is available for a strategic and mission-driven Chief Operating Officer to lead the expansion and operational excellence of a high-impact mental health care organization. This role is ideal for a visionary leader who thrives in scaling innovative healthcare models and is passionate about transforming lives through evidence-based, patient-centered care.
As COO, you will be responsible for evolving a successful single-site clinic into a thriving, multi-location enterprise. You will lead operations with a clear focus on growth, quality, and regulatory integrity, building teams, systems, and processes that deliver compassionate, effective care at scale. You’ll work closely with founders and cross-functional teams to ensure sustainable expansion while maintaining a culture rooted in empathy, accountability, and performance.
Key Responsibilities:
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Lead the development and execution of a multi-year expansion strategy, scaling operations from one clinic to 5–10 locations.
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Identify and evaluate new markets, partnerships, and growth opportunities.
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Design and implement scalable systems, processes, and technologies to support rapid growth.
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Oversee daily clinic operations, ensuring efficiency, clinical quality, patient experience, and compliance.
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Build performance metrics and reporting infrastructure to measure and drive operational success.
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Optimize resource allocation, manage budgets, and improve cost-efficiency to support profitability.
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Partner with founders on marketing, branding, and patient acquisition strategies.
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Ensure compliance with healthcare regulations, licensing requirements, and clinical best practices.
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Develop and execute risk management protocols to protect patients, staff, and the business.
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Collaborate across clinical, administrative, billing, and marketing functions to create operational alignment.
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Lead the recruitment, training, and development of compassionate, high-performing teams.
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Other duties as assigned.
Required Qualifications:
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10+ years of leadership experience in healthcare or behavioral health operations.
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Proven success in scaling multi-site clinical operations or healthcare startups.
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Strong financial literacy, including understanding of EBITDA, cash flow, and key operational KPIs.
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Expertise in healthcare payer contracting, compliance standards, and process optimization.
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Demonstrated ability to lead organizational growth while maintaining operational discipline and quality.
Desired Qualifications:
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Experience in behavioral health, SPRAVATO® administration, or integrative psychiatry models.
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Track record of launching new clinic locations, including site buildout, licensing, staffing, and workflow design.
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Systems thinker with a builder’s mindset—able to design, implement, and iterate for scale.
Personal Attributes:
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Entrepreneurial, purpose-driven, and resilient in dynamic environments.
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Strategic mindset with strong operational execution capabilities.
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Collaborative leader with high emotional intelligence and effective communication skills.
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Committed to balancing compassion and accountability in team leadership.
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Passionate about improving mental health care access, quality, and outcomes.
Key Performance Metrics:
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Successful expansion from 1 to 10+ clinics within established timeframes and budgets.
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Execution of the second clinic launch as a scalable blueprint for future sites.
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Revenue and profitability growth in alignment with organizational goals.
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Scalable systems and process implementation across all locations.
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High employee engagement, strong team retention, and positive performance indicators.
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Positive patient experience outcomes, including satisfaction, retention, and referrals.
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Operational efficiency gains are measured by cost per session, throughput, and utilization.
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Full regulatory compliance and strong payer relationship management.
Pay:
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Compensation & Incentive Structure
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Base Salary: Starting at $150,000 in Year 1
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Performance Bonuses: Eligibility for annual bonuses
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Equity: Participation in the company equity program
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Total First-Year Earning Potential: $220,000 – $240,000
Location & Work Type:
This is a full-time, on-site position based in New York, with travel to future clinic locations as part of expansion efforts.