Customer Service / Dispatch Specialist
Job Description
Job Description
Customer Service / Dispatch Specialist
Location: Farmingdale, NY
Schedule: Monday – Friday, 8:00 AM – 5:00 PM or 9:00 AM - 6:00 PM
Key Responsibilities:
· Coordinate and track appliance part orders from placement through delivery
· Expedite parts and follow up on estimated delivery times (ETAs)
· Communicate with vendors and manufacturers regarding part availability
· Dispatch and route service technicians efficiently within assigned territories
· Manage daily technician schedules, service calls, and call-outs
· Accept and process customer credit card payments (COD)
· Send payment reminders and make collection calls as needed
· Answer incoming phone calls, emails, and Slack messages
· Update service tickets and maintain accurate records
· Provide professional, customer-focused support and resolve service issues
· Handle a high volume of calls while multitasking in a fast-paced environment
Qualifications:
· High school diploma or equivalent required
· Customer service or office support experience required
· Strong organizational and multitasking skills
· Excellent verbal and written communication skills
· Detail-oriented with strong attention to accuracy
· Ability to work independently and as part of a team
· Calm under pressure with strong problem-solving abilities
· Proficient with basic computer systems and internal databases
· Dependable, reliable, and customer-focused
Company DescriptionThe Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.
Company Description
The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.