Job Description
Job Description
Job Title: Customer Service Representative
Location: New York, NY
Job Type: Full-Time
Department: Customer Support
Job Summary:
We are seeking a friendly, detail-oriented, and dependable Customer Service Representative to join our team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support through various communication channels.
Key Responsibilities:
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Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
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Resolve product or service problems by clarifying issues, determining the cause, and offering effective solutions.
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Maintain accurate records of customer interactions, transactions, comments, and complaints.
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Assist with placing orders, refunds, exchanges, and troubleshooting product issues.
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Follow communication procedures, guidelines, and policies.
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Collaborate with other departments to ensure customer satisfaction and issue resolution.
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Identify and escalate priority issues to the appropriate channels when necessary.
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Continuously develop knowledge of the company's products, services, and policies.
Requirements:
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High school diploma or equivalent; associate or bachelor's degree is a plus.
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Excellent communication and interpersonal skills.
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Strong problem-solving abilities and attention to detail.
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Proficiency with computers, CRM systems, and MS Office.
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Ability to remain calm and professional under pressure.